KenTrade – ICT Support Assistant.

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Job Title: ICT Support Assistant

Reports to: Assistant Manager, Infrastructure and Service Management

Duration: Six (6) months (renewable once)

Purpose for the Job

The position is responsible for managing the ICT helpdesk, providing technical support to resolve reported issues, installing software and devices and managing general administrative ICT issues within the department.

Duties & Responsibilities

Duties and responsibilities at this level will entail:

i. Receive and log in ICT incidents;
ii. Provide first line support
iii. Escalate unresolved ICT incidents to specialist areas
iv. Track and monitor ICT incidents up to closure
v. Generate progress reports
vi. Troubleshoot and provide second line support
vii. Communicate resolution of incidents to the user

Minimum Academic, Professional Qualifications and Experience

i. Bachelor’s degree in Information Technology, Computer Science or related field from a recognized institution
ii. Cisco Certified Network Associate level 2 and above (CCNA), OR MCSA, or HCNA
At least six (6) months experience in ICT service will be an added advantage;
iv. Meet
s the provisions of Chapter Six of the Constitution.

How to Apply

Candidates interested in these positions are also expected to fulfill the requirements of Chapter Six of the Constitution of Kenya. Specifically, they must obtain and submit with their application copy of Certificate of Good Conduct from the Directorate of Criminal investigations (CID).

Shortlisted candidates will be required to obtain and submit copies of the following valid documents;

  • Annual Clearance Certificate from Higher Education Loans Board (HELB)
  • Tax Compliance Certificate from Kenya Revenue Authority (KRA)
  • Clearance from the Ethics & Anti-corruption Authority (EACC)
  • Clearance from a Credit Reference Bureau (CRB)

Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials.


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Create profile

The information on the profile is split into tabs that the user must fill out before submitting a job application which include:

  • Biodata – general contact information about the applicant
  • Academic qualifications – with the respective certificates attached;
  • Professional qualifications – with the respective certificates attached;
  • Membership to professional bodies – with membership certificates attached;
  • Employment history – record of previous employers
  • Referees
  • Attach application letter, CV & Chapter 6 Requirements
  • Input current and expected salary;

Submit application;

Click My Applications to check to confirm if your application has been successfully submitted;

All applications must be received not later than October 24, 2021

KenTrade values diversity therefore women and persons with disability (PWD) are strongly encouraged to apply




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