Securex Agencies (K) Ltd – Relationship Executive.

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Relationship Executive

We are looking for a Relationship Executive to join our dynamic team. He/she will build and preserve trusting relationships with our clients.

Responsibilities Include:

  • Collection of cheques as per your allocated list.
  • Timely Dispatch of invoices and statements at the beginning of the month.
  • Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client Visited.
  • Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.
  • Prepare daily collection plan and hand over daily collection report the following morning.
  • Following up on client payment date through telephone calls or visitation.
  • Reconciliation of client accounts in cases of dispute.
  • Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.
  • Communicating any clients’ complaints and instructions to the office.
  • Follow-up on customers who have issued bouncing cheques.
  • Ensure aging balances does not move categories towards 180days.
  • Ensure reduction in customer complain related receipt of invoice.
  • Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
  • Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.
  • Plan course of action to recover outstanding payments.
  • Locate and contact clients to inquire of their payment status.
  • Negotiate payoff deadlines or payment plans
  • Investigate and resolve discrepancies
  • Create trust relationships with clients when possible to avoid future issues
  • Update account status and database regularly
  • Maintains up-to-date customer contact information in the collections systems.
  • Will be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work
  • Negotiating re-payment with clients by form of payment in full, settlements and/or payment arrangements.
  • Meet monthly collection goals as assigned by management.
  • Reviewing the company debtor list.

Qualifications

  • Bachelor’s degree in accounting, business management, or a similar field.
  • 3+ years experience in a direct customer contact, service, collections or sales environment.
  • Previous Credit Collection experience
  • Familiarity with state credit collection laws.
  • Knowledge of payment plans and accounting procedures.
  • Knowledge of office and accounting software.
  • Patience and resilience.
  • Ability to work independently and maintain accuracy.
  • Strong attention to detail with excellent written and verbal communication skills.
  • Proficient computer skills.
  • Ability to communicate effectively and in a professional manner.
  • Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement).
  • Ability to work in a team environment.
  • Detailed oriented and Solutions-driven.
  • Ability to plan, organize, prioritize and multi-task.
  • Basic math skills (addition, subtraction, multiplication, division, percentages).
  • Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator.
  • Basic technical phone skills.
  • Ability to refer to policy and procedures when applying information and making decisions.
 

Interested candidates should send their comprehensive CV and cover letter to careers@securex.co.ke indicating on the email subject the position they are applying for by 5th November 2021. Kindly note only shortlisted candidates will be contacted.

https://www.securexafrica.com/vacancies/relationship-executive/

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