HF Group – Relationship Manager – Schemes.

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HFC Limited, the banking and property finance subsidiary of HF Group has an exciting opportunity in our Retail Division. We are seeking for a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence and participating in our growth strategy.

Relationship Manager – Schemes

Reporting To: Head of Sales

Overall Job Purpose

The Relationship Manager – Schemes will be responsible for driving Retail Schemes Solutions to grow quality asset & liability portfolios, attracting and retaining customers from specified schemes companies to maximize of profit through a motivated sales team. The role holder will also be responsible for retaining the existing scheme customer base and enhance the value chain through cross-selling of other bank products and services.

Principle Accountabilities

  • Identify potential schemes companies and develop methods/approaches of driving the sales efforts within the scheme to attain the sales budget.
  • Manage the sales activities in scheme companies as per sales strategy by planning, directing and monitoring to efficiently and economically attain the sales budget.
  • Manage and coordinate schemes customer support from loan approvals leading to disbursement to ensure regular customer information update and agreed TAT is adhered to for customer satisfaction.
  • Make schemes proposals for further recommendation to approval by the Head of Sales.
  • Product and Policy development recommendations, review and implementation through dissemination of market intelligence, proposals, reports emanating from the sales team in order to enhance niche market competitiveness.
  • Source potential organizations and recommend their inclusion in HF approved schemes list. Maintenance of relationship with existing schemes including carrying out sales presentations and scheme sales activations.
  • Support Retail, Branch, Direct Sales & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes.
  • Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base.
  • Support launch of products, sales strategy and campaigns to key segments for profitable and quality business.
  • Facilitate effective management and service delivery to all HF check-off schemes.
  • Key link person for maintenance and growth of HF approved check-off schemes.
  • Involvement with Business units & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new.
  • Involvement in design of processes for check-off loans administration to reduce wastage and reworks
  • Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government.
  • Generate referrals and use market intelligence to achieve deeper relationships with customers.
  • Advise the Business on companies and individuals which exhibit high risk policies and practices hence control and manage risk
  • Drive cross selling and migration by tailoring solutions to deepen client relationships
  • Maintain a strong performance culture through an inspiring the sales teams

Minimum Qualifications, Knowledge and Experience

  • A business related degree
  • Minimum 5 years’ experience in banking with at least 3 years in Scheme Relationship Management in a highly competitive environment.

Key Competencies and Skills

  • Presentation skills
  • IT Skills (Basic MS Office)
  • Schemes management
  • Financial Analysis
  • Interpersonal skills
  • Analytical skills
  • Leadership skills
  • Communication skills
  • Time management
  • Negotiation skills
  • Selling skills
  • Presentation skills

CLICK HERE TO APPLY

Application Deadline

08 November 2021

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