HF Group – Team Leader – Telesales.

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HFC Limited, the banking and property finance subsidiary of HF Group has an exciting opportunity in our Telesales Department. We are seeking for a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence and participating in our growth strategy.

Team Leader – Telesales

Reporting To: Head of Product & Customer Value Management.

Overall Job Purpose

The Team Leader – Telesales will be responsible for growing the Telesales portfolio, balance sheet, and effective management of Telesales Agents to manage cost and maximize profitability.

Principle Accountabilities

  • Drive achievement of the set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
  • Deposit mobilization
  • Develop and refine telesales toolkits, client materials and training to reflect the various target proposition
  • Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the team is constantly engaged and ahead of targets
  • Cost management and Revenue Generation
  • Drive cheap deposits to reduce on the cost of funds.
  • People management
  • Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
  • Motivate, Coach and Energize the Telesales staff positively to deliver the best results
  • Engage the team in constant training to address training needs, implement training road maps to ensure an engaged Team
  • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
  • Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
  • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
  • Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met
  • Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
  • Continuous review & appraisal of sales staff performance and immediate corrective action.
  • Ensure sales staff are motivated for maximum productivity
  • Cultivate a team culture that enhances support for each other to ensure overall productivity.
  • Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
  • Ensure discipline and adherence to staff code of ethics by sales staff.
  • Ensure planned leave schedule & execution for branch sales staff.
  • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
  • Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
  • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
  • Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

Minimum Qualifications, Knowledge and Experience

  • Minimum of 3 years’ experience in sales management within the Banking Industry
  • Demonstrate knowledge of banking operations
  • Problem solving and analytical skills
  • Demonstrate integrity and ethical standards
  • Attentive to details

Key Competencies and Skills

  • Excellent written and oral communication skills.
  • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
  • Basic analytical ability with active listening skills.
  • Good working knowledge of the MS Suite.
  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines.

CLICK HERE TO APPLY

Application Deadline

08 November 2021

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