Safaricom – Technical Lead – Digital Channel Analytics, Digital Identity And Security.

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 We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Detailed Description

Reporting to the Software Engineering Lead, the role holder is required to research and design the most robust security architecture for Safaricom Digital Channel Projects and Platforms. Work closely with all organization security and risk groups and solution architects. Providing technical guidance to front-end and back-end engineers on security items and best practices. Make sure applications comply with industry security standards as required. Make sure data is secure with the required accessibility and encryption. In liaison with digital product owners, lead in the digital technical delivery of channel security strategy development and execution. Develop a “digital” identity strategy for the digital platforms and implementation & operations plan. Put the logging mechanism for every activity in digital channel applications and conduct a regular audit. Collect logs from every component, including all transactions and each API call, to put centralized monitoring in place.

Roles and Responsibilities

  • Regular team and one-on-one engagements
  • Build the technical digital skillset according to the fit for future program
  • Team technical leadership and performance management
  • Provide technical leadership in architecture and providing oversight on implementation; designing programs that drive channel digital analytics, security and identity.
  • Provide leadership in evaluation, recommendation and documentation of current and proposed changes to system and application processes pertaining to digital channel analytics, security and identity.
  • Lead will review, propose, document and publish design and standards that will guide in implementation of digital channel analytics, security and identity.
  • Guide the organization develop digital channel analytics strategy in liason with the data management and business intelligence teams.
  • Responsible for digital channel analytics architecture  evolution .
  • Technical lead in delivery of digital channel analytics in the organisation.
  • Guide the organization develop digital channel security and digital identity strategy in liason with the risk and security teams.
  • Responsible for digital channel security and digital identity architecture  evolution.
  • Responsible in delivery of digital channel security implementation.
  • Responsible in delivery of digital Identity for digital channels in liason with the security team.
  • Responsible for evolving to a micro-services architecture for all digital solutions and evolving to modern architectures and frameworks for security and analytics applications.
  • Responsible for driving the DevSecOps culture within the chatbot engineering team.
  • Responsible for giving technical leadership in CI/CD pipeline automation for security and data engineering on the digital channels.
  • Responsible for driving the Agile culture within chatbot engineering team.
  • Responsible for coaching all IT members on agile and ensure all digital products are delivered using  agile methodology
  • E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents
  • E2E accountability for building automated monitoring for all digital channels
  • E2E accountability for building proactive controls based on machine learning and similar techniques
  • Accountable for all developed digital channel security and identity implementation.
  • Accountable for digital channel anaytics implementation.


  • Strong knowledge of software architecture.
  • Bachelor’s or master’s degree in Computer Science or a related field
  • 5-8+ years of working experience in application and software development, working in application development environment.
  • Proficiency in a modern coding language such as: Java, C#, Python, JavaScript etc.
  • Deep back-end development skills with proficiency in modern coding languages such as: Java, C#, Python, JavaScript etc.
  • Understanding of front-end web development principles and technologies (HTML/CSS)
  • Machine Learning and data analysis skills. Capability to apply machine learning automated analytical model building that helps the machine to identify patterns and make informed decisions based on that data.
  • Proven development experience on AWS Cloud, Google Cloud, Azure Cloud and/or IBM Cloud etc.
  • Effective communication skills e.g. fluent soft skills. Strong communication skills; the ability to convey complex technical details to all audiences
  • Ability to learn quickly
  • Familiarity with CI/CD solutions and DevSecOps principles
  • Development experience in agile teams, with strong product development and collaboration skills.
  • Must be have experience in developing and implementing algorithms.
  • You can create compelling and articulate arguments to Senior Leadership when presenting or negotiating on projects
  • Develop an enterprise wide technical strategy to effectively adopt technologies related to digital identity and security.

How to Apply:  If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your updated resume.


Last Date to Apply: Nov 10, 2021

Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.




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