Kenya Airways – Refunds Assistant.

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Job Purpose:

Reporting to the Manager Sales and Uplift, the ideal candidate will be required to ensure that all Head office refunds received are prorated and paid on a timely basis and that all other refund transactions are forwarded to the BPO Centre for processing and billing, ensure timeliness in forwarding all GSA manual refund documents and completeness in processing and reconciling of refund transactions at the BPO.

Principle Accountabilities:

  • Ensure that all refund requests received are responded to within 72 hours (SLA) after receipt by either email, post or through the web.
  • Perform detailed computation/proration on refund requests ensuring that amounts refunded are in accordance with tariff rules and / or interline refund procedures.
  • Handle other airlines refunds and process only after receiving refund authority from such airlines.
  • Compile all Kenya Airways counters refunds data and onward submission to the BPO for processing.
  • Review and authorize agency refund applications through BSP for the offline markets.
  • Ensure that refund adjustments are made to other airlines for the applicable prorate in situations where the application has no refund value.
  • Provide support to the outstations regarding refund computation.
  • Timely review of error lists from the BPO for dual refunded tickets and recharge to recover.

Knowledge, Skills and experience:

  • Bachelor’s degree in a business-related field from a recognized institution.
  • Must possess accounting qualification i.e. CPA part II or equivalent.
  • IATA certification (Fares and ticketing, interline accounting and Proration/sales accounting).
  • Minimum of 2 years’ experience in Finance, preferably 1 year working experience in revenue accounting.
  • In-depth knowledge of fares and refund rules.
  • Conversant with industry requirements and changes.
  • Advanced computing skills.
  • Excellent analytical and interpersonal skills as well as excellent communication skills.
  • Ability to handle pressure and difficult situations with resilience, calmly and effectively.
  • Must be a person of unquestionable integrity.

Behavioural Competences:

  • Teamwork/team player.
  • Results oriented.
  • Attention to details.
  • Good organizational skills.

How to apply:

If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae.

Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer.




Kenya Airways

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