Safaricom – Backend Developer (AI And Bots). 

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Backend Developer – AI & Bots – (21000591)


We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Tech Lead – AI & Chatbots, in Software Engineering, the position holder will be required to develop and publish Chatbots and NLP solutions using best practice and new technologies including but not limited to web technologies for integration, mobile app, cloud solutions, machine learning tools, data and source management adopting Agile in DevOps and team delivery.

 Key Responsibilities:

  • Sound and Quality Delivery – develop, test and document APIs as allocated by the team leader. This includes preparing for CAB sessions, deployment and post go live support for APIs candidate for production promotion
  • Design – assist in low level design preparation and validation of high level design as shared by the solution architect
  • Analysis – participate in analysis sessions for user stories and requirements and ensure complete user requirements are captured and agreed on
  • Research on new fit for future technologies and actively implement the viable solutions
  • Understanding of Microservices architectures
  • Demonstrate strong design and programming skills using and developing RESTful APIs using JAX-RS, JSON , Web Services, XML, XSLT, PL/SQL in UNIX and Windows environments
  • Strong collaboration and communication skills within distributed Agile project teams
  • Proven experience as an NLP Engineer or similar role
  • Understanding of NLP techniques for text representation, semantic extraction techniques, data structures and modeling
  • Experience in use of source code management systems like SVN or GIT and build tools like ant, maven, Gradle or make.
  • Experience in analyzing real agents Chat conversation with agent to train the Chatbot.
  • Identifies, analyzes, and interprets trends or patterns in complex data sets.
  • Understanding of ChatBot Architecture.
  • Experience of Chatbot training


  • IT, Engineering, Computer Science/Software Engineering/IT.
  • Extensive programming experience using Java J2EE, Spring, Spring boot, SQL.
  • Extensive programming experience Python/R is a plus .
  • Extensive experience with databases – data structures, relational data model, Stored Procedures, PL/SQL development or NoSQL Dbs.
  • Extensive experience of web services/technologies – REST/JSON, WSDL, XML, JavaScript.
  • Preferred experience with Linux
  • Experience in cloud technologies, AWS, Azure, GCP.
  • Hands on with Maven build scripts/ Curie moving to Git Hub
  • Strong Critical thinkers/ work independent

How To Apply





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