Techsavanna Company Limited – Application Operations Manager.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


Role title: Application Operations Manager

Function:     MPesa IT

Reports to: Prin.Mgr. VCI MPesa support

Company:   Techsavanna company LTD, Nairobi  

Role purpose:

As part of the MPesa Support Function, ensure the delivery of assigned MPesa services to end-customers and/or Local Market Business Teams. Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services. Work with all the internal and external partners in the support chain to ensure agreed service levels and adherence to the agreed support processes. Join the out-of-hours on-call rota of the support team.

Key performance indicators:

·         Manage incident resolution time within SLA target

·         Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery

·         Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of service owner

·         Responsible for managing incidents, including implementation of workarounds and changes, and for executing service requests, including on call duties.

·         Identify and implement best practice and process improvements with 3rd parties delivering application operation services.

·         Responsible for the communication of major incidents and ensure the delivery of report to senio stakeholders

Knowledge and experience:

·         Profound knowledge in the area of IT delivery projects from application operations point of view

·         5  years of experience in managed operations of large scale IT applications and services in multi-national environment

·         >5  years of experience in managing 3rd parties and solution vendors to ensure services are delivered according to agreed SLA

·         Strong knowledge of operations management of high complex IT/financial  services

·         Deep understanding of operational procedures and process standards (e.g. ITIL) and the ability to apply and evaluate them for continuous improvements in the service operations area.

How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below.

info@techsavanna.technology

.

.

.


Processing…
Success! You're on the list.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: