GitLab – Fullstack Engineer Incubation (Service Desk).

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A brief overview:

As a Fullstack Engineer, Senior Fullstack Engineer, or Staff Fullstack Engineer in the Incubation Engineering Department at GitLab, you will be working on projects that are pre-Product/Market fit. Your focus will be on moving fast, shipping, getting feedback, and iterating on ideas that may contribute to our revenue in 3-5 years’ time.

We utilize Single Engineer Groups (SEGs) in our Incubation department. Your role will encompass all of product development; from product management to engineering, design, and quality at the smallest scale. You’ll learn from, and collaborate with, larger departments at GitLab.

This SEG we’re hiring for is focused on our Service Desk offering. We’d like to make Service Desk an integral part of the GitLab support workflow.

You’ll aim to create a convenient and low-cost alternative to third party tools by integrating a seamless experience for our customers & bridge the gap between developers and support staff.

You should apply if:

  • You meet the requirements outlined for the level of role you’re applying to in our Backend Engineer job family
  • You bring strong technical skills and an ability to work across backend, frontend, and infrastructure management code. Experience with Ruby/Rails or Go, Terraform/IaC, and Vue.js are particularly relevant given GitLab’s current tech stack
  • You demonstrate a desire to work in a “startup within a startup” with a broad scope of ownership and high degree of autonomy.
  • You must be excited about the ability to work independently, or have prior success in a similar “incubation” model
  • You understand the competitive landscape and market opportunities in the service desk domain
  • You are comfortable with changing direction based on stakeholder feedback and market conditions
  • You’re passionate about great UX 
  • You have a background in building scalable services 

You’ll stand out if you bring experience in

  • Being a prior company technical cofounder
  • Being an early contributor to a successful open source project
  • Working successfully on a prior single-engineer group
  • Extensive familiarity with the GitLab project and application
  • Working with people around the globe
  • Have distributed systems experience
  • Customer support, service desks, and associated tooling. 

Responsibilities

What you can expect in a Fullstack Engineer role in our Incubation department:

  • Develop features and improvements in a secure, well-tested, and performant way
  • Work closely with company leadership to guide GitLab’s entry into the market represented by this Service Desk SEG
  • Interact with community members and help drive initial user adoption
  • Develop strategies for scaling beyond the Incubation phase
  • Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. * Maintain and advocate for these standards through code review.
  • Regularly demonstrate progress to stakeholders

How To Apply

CLICK HERE TO APPLY

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