Old Mutual – Claims Administrator.

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Job Description

The incumbent will ensure that Life insurance claims are handled expeditiously & professionally to meet customers’ expectations, Company’s Corporate Objectives & in accordance with the customer charter. They will also need to ensure proper claims underwriting so as to maintain company profitability & alignment with policy conditions.


  • Ensure payment of eligible & properly documented claims within timelines as per Customer charter
  • Post and approve correct claims in the system
  • Ensure reserves (outstanding claims) are correctly and regularly reviewed to reflect current position of the company’s liability
  • Provide claims data to finance, actuarial, IRA and AKI
  • Constantly analyze & report on the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable.
  • Carry out claims underwriting for various lines of business
  • Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
  • Maintain a claims register for both paid and unpaid claims
  • Ensure that reinsurance recoveries are initiated and followed to conclusion so as to reduce the final cost of the claim.
  • Ensure payment vouchers are raised in the system & manage signatories to ensure claims paid with customer charter
  • Explore the best alternative of dealing with a claim so as to minimize expenses and costs
  • Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
  • Prepare management reports (EXCOM, MANCOM) for the department to advice on the status of the department at any one time.
  • Advise Management on the loss ratios for Corporate business
  • Supervise, train, mentor and coach staff within the department to ensure they remain motivate
  • Ensure full compliance of claims payments with the IRA Anti-Money laundry and fraud detection guidelines


  • Well- developed leadership skills
  • Assertiveness and self-drive
  • Good Interpersonal Skills
  • Good communication and negotiation skills
  • Speed and accuracy
  • Ability to work in a team environment
  • Ability to work under pressure and manage time effectively
  • Strong Analytical skills


  • A bachelor’s degree in a numerate field
  • ACII Qualifications, Actuarial or equivalent
  • 3 years working experience preferably in the Insurance Industry
  • Basic computer skills
  • Well- developed leadership skills
  • Assertiveness and self-drive
  • Good Interpersonal Skills
  • Good communication and negotiation skills


Closing Date

24 November 2021




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