Roche – Patient Journey Partner.

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The Patient Journey Partner (PJP)  is  a critical role  which reports to the General Manager, Roche East Africa. 

The focus for the role would be to partner closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions for the patient.

The PJP is an empowered leader and the primary point of contact for Healthcare professionals with the accountability of turning upside down the role Roche plays in the Kenyan/ East African healthcare system – from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption for better patient outcomes. 

Responsibilities include:

  • The Patient Journey Partner focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
  • Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
  • Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
  • Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
  • By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
  • The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and Healthcare System Partners (HSPs)
  • Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

Impact measured by:

  • Contribution to affiliate/regional business objectives, Affiliate/regional business growth and increased patient access across East Africa.
  • Delivery of key initiatives that result in changes to affiliate and regional practices leading to greater access  for patients across East Africa  within agreed timelines
  • Development of key relationships within the East African healthcare ecosystem to shape healthcare delivery.

Experience Needed:

  • University degree in life sciences (MD, Biology, Biochemistry and other related fields), Business Administration or Economics is required. Having an MBA or a relevant masters degree  is a plus.
  • Has significant commercial experience  and a track record of driving access to healthcare for patients.  
  • Has excellent stakeholder engagement skills including partnering with Therapeutic Areas Experts  and  Patient Advocacy groups. 
  • Experienced in formulating cross-functional strategies, orchestrating and leading  cross-functional teams to attain desired outcomes. 
  • Strong entrepreneurial mindset with outstanding partnering capabilities, listens deeply, critically analyzes and asks questions to better understand the needs of the patient.
  • Has a proven track record of boldly acting on key decisions and opportunities, boldly stopping any activity that is not adding value and challenging paradigms to ensure they ultimately deliver value to the patients.
  • Previous experience in the life science industry with deep expertise in Oncology, neuroscience, ophthalmology or hematology is an added advantage


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