Swissport Kenya Limited – Team Leader (Passenger Services).

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


Swissport Kenya Limited is recruiting for the position of Team Leader (Passenger Services) based at Jomo Kenyatta International Airport.

We are seeking a professional with a proven track record in operations that will be responsible for leading a team during a flight or on a specific task and ensure compliance of safety, security and operational performance in line with the Swissport formula, procedure, policies and brand values.

Key Duties and Responsibilities

  • Coaching and coordinating the team assigned to the task
  • Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
  • Ensuring compliance with all SOPs/LOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Leading the team to ensure we deliver consistently great customer experiences at every touchpoint.
  • Resolving service challenges in a timely manner.
  • Maintaining discipline and ensuring that staff observe safe working practices as per company policies.
  • Completing flight/task reports as per company procedure.
  • Maintaining positive customer relationships during the assigned task.
  • Actively participating in customer briefings and ensuring that the customer expectations are met.

Qualifications

  • Diploma or Higher
  • Computer Literacy
  • 2 years’ relevant working experience in Ground Handling
  • Customer Oriented
  • Effective interpersonal skills
  • Problem solving and decision making
  • Planning and organizing skills
  • Good communication skills (written and verbal)
  • Attention to detail

How to Apply

Application letter and CV ONLY clearly indicating position applied for should be forwarded via email:

NBO.Recruitment@swissport.com

to:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi.

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. In case you do not hear from us, please consider your application as unsuccessful. A valid Police Clearance Certificate is MANDATORY, this should not be dated earlier than August 31, 2021.

Be part of the team that brings Swiss time to African soil!

Closing Date: December 24, 2021

.

.

.


Processing…
Success! You're on the list.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: