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About the job
Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.
Duties And Qualifications
Organizational Setting and Work Relationships
UNHCR¿s Innovation Service aims to create an enabling environment for innovation to flourish in UNHCR by equipping staff with the knowledge, resources, and skills they need to use innovation as a tool to solve challenges.
The Innovation Service facilitates creative problem-solving alongside colleagues, partners, and refugees, generating new and needed, multi-disciplinary approaches that benefit displaced communities and the Organization.
All team members are expected to be able to work on a range of projects in a collaborative manner regardless of subject area and geographic location (HQ, Multi-Country or Country Office). At times this means working directly with the High Commissioner¿s team, at other times with the Division of Human Resources, with a remote field operation in an emergency, or in a CRRF operation. As such, the incumbent is experienced in using innovation processes and methodologies through which to innovate, on a wide-range of challenges faced by refugees, UNHCR staff, and partner staff, agnostic of subject area.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Lead and contribute to innovation projects and programmes (both within the service and at organizational level), including research, design, planning, coordination, implementation and monitoring functions as and when requested/appropriate.
- Support UNHCR colleagues in identifying pressing challenges in their context and co-develop novel and creative solutions by drawing on a broad range of innovation approaches, frameworks and methods.
- Cultivate and manage diverse strategic relationships with both UNHCR and external partners, including consultants, donors and subject matter experts, academia, civil society and private sector organisations.
- Proactively solicit and exchange views and methods, ensuring that relevant and promising lessons learned are incorporated from broader ecosystems into UNHCR¿s work.
- Support fundraising opportunities for project partners or UNHCR field operations, either through the application and management of a fund or supporting projects managed by innovation fund opportunities.
- Work with strategic communications, designers and writers to develop and produce compelling written and visual material to advance the goals of the Innovation Service.
- Promote and support a culture of innovation, learning, risk-taking, diversity and inclusion within operations, teams and across portfolios.
- Remain up-to-date on new innovations, approaches and technologies, particularly those that could be potentially applied to the humanitarian sector and/or forced displacement settings.
- Document and share insights on innovation in UNHCR as a way of strengthening the Innovation Service¿s work and building internal credibility for innovation as a respected source of good ideas and tested approaches.
- Facilitate dialogues and workshops to make innovation accessible to UNHCR peers by guiding them through problem exploration, solution design and experimentation.
- Ensure that Age, Gender and Diversity (AGD) sensitive analyses, rights and community-based approaches inform human-centred design processes.
- Apply relevant research, evidence and data-driven decision making to support UNHCR and Partners in the improvement of services and programmes, as well as innovative approaches through assisting in documenting, codifying and disseminating key programme processes and lessons learned.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Social Sciences, Science, Technology, Engineering,
Humanities, Administration, Management, or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Experience of forging and/or maintaining partnerships and collaborative working methods, simultaneously with a range of stakeholders, including private sector entities, donor governments, civil society, communities of concern, INGO, NNGO, and other UN entities. Experience applying innovation and/or innovative methodologies in forced displacement contexts. Significant experience of providing support to a range of operations through capacity building around scale, evidence building and provision of guidance and creation of tools. Experience managing budgets for innovation activities, including experimentation. Experience delivering training, and knowledge transfer to partners and UNHCR staff. Experience working in organisations with multi-year planning processes, such as development agencies, whether governmental, UN, or other.
A strong understanding of theory, principles, established approaches and evidence concerning effective innovation and programme design. Experience working for research and development organisations, producing data and evidence for key decisions to be made. Experience supervising people in international organisations.
HR-Inclusion, Diversity and Gender strategy design and implementation
MG-Team building (development/facilitation)
PR-Coordination in Forced Displacement situations
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
How To Apply
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.