International Federation of Red Cross and Red Crescent Societies (IFRC) – Senior Officer, Support Services.

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Job Purpose
The incumbent will provide supervisory support to the Kinshasa Cluster offices, overseeing administration, security, information technology and logistics functions to ensure efficient and effective support to programmes and projects by the cluster offices.
Job Duties And Responsibilities

  • Support the provision of efficient and timely administrative services and running of the Delegation offices
  • Ensure effective management and compliance IFRC administrative policies and procedures and ensure minimum and consistent standards are applied in all offices of the Federation
  • Coordinate travel services and visa services to facilitate staff movement in and out of country and required accommodation in accordance with the IFRC travel policy
  • Support preparations for conferences, trainings, meetings
  • Support the provision of outsourced ancillary services (gardening, catering, temporary staff such as cleaners) in conjunction with the Human Resources department as required
  • Supervise the management, maintenance and cleanliness of IFRC buildings, following BCP protocols for office cleaning and the implementation of a green and sustainable strategy
  • Support the provision of local procurement of office necessities, furniture and consumables supplies promoting efficient usage to eliminate waste
  • Implement standardized physical & electronic filing and archiving systems
  • Support the provision of housing for international staff and the maintenance of the same as needed, in accordance with IFRC housing policies, initiating and terminating lease contracts in a timely manner
  • Support the effective selection and management of administrative agreements (office equipment, leases, rental agreements…) following IFRC procedures including the e-contracting process
  • Maintain key registers, locks and master keys for all facilities

Information Technology

  • Support the safeguarding of fixed assets and maintenance of a robust and updated asset management register.
  • Support the management of telephone services, monitoring monthly costs and liaising with IT Officer to obtain reports
  • Support the maintenance of an updated inventory of IT assets
  • Ensure IT utilities are settled in time to prevent service disruptions.
  • Ensure the provision of timely IT support and advice to cluster staff
  • Support the provision of strategic development advice to NS in the cluster concerning IT systems


  • Support the procurement of supplies, customs clearance and forwarding in accordance with Federation procedures
  • Support the management of supplier files including requests for quotations, comparative bid analysis, placing of purchase orders and follow up on the delivery of goods and services
  • Support procurement documentation to full audit trail standards following standard IFRC procedures
  • Support the provision of strategic logistics advice to cluster NSs


  • Support the coordination of security risk management across the Country Cluster, to ensure all IFRC personnel, assets, and operations are adequately protected and that the IFRC’s Minimum Security Requirements (MSR) are respected
  • Ensure timely delivery of risk assessments, security briefings and security advice, in particular in response to particular incidents
  • Ensure effective liaison with ICRC with regard to the L3 agreement and strong communication on security issues with all Movement partners in the country cluster

Job Duties And Responsibilities (continued)
Supervision and Reporting

  • Provide effective leadership to the Support Services team, providing motivation and clear direction to team members
  • Ensure a customer-oriented approach with an eye to the IFRC’s main objective of supporting the humanitarian work of National Societies
  • Ensure consistent monitoring and performance on Cluster key performance indicators
  • Support the preparation of procurement, administrative and IT reports as required.
  • Support the Implementation of audit recommendations and updated policies, processes, and procedures

Bachelor’s Degree in business administration, economics, commerce, or any other relevant fields

  • 5 years relevant working experience in administration, logistics, security and IT
  • Experience of commercial and contractual systems especially leases
  • Work experience with other international organizations, large NGOs and/or governmental development agencies, multi-cultural environment
  • Previous experience within Red Cross movement would be an added advantage

Knowledge, Skills and Language

  • Strong communication skills
  • Teamwork and excellent customer service
  • Self-supporting in computers
  • Self-initiative, ability to work under pressure and meet deadlines
  • Ability to work under pressure and to deadlines
  • Fluently spoken and written English and French
  • Good command of one or more local languages of the country cluster

Competencies and Values

  • Professionalism, accountability and integrity
  • Teamwork and communication
  • Attention to detail
  • National society relations
  • Sensitive to diversity

How To Apply





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