DIB Bank Kenya Limited – Senior Officer- Collections.

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Key Responsibilities

  • Develop a calling program with obligors to negotiate on repayment plans.
  • Ability to relate to Product policies & possess credit appraisal perspective.
  • Monitor and control Delinquency and Credit Losses for Bank products.
  • Ensure proper documentation of Collection related activities and updating of relevant reports
  • Ensure that all remedial actions, settlement plans and collection activities are Sharia compliant.
  • Offering obligors viable SAM products based on their financial position.
  • Deal with and manage any contentious issues/complaints/queries/conflicts that normally arise during negotiation with the obligors during the recovery process.
  • Considering obligors’ ability to pay/service the outstanding facility, structure a suitable repayment program with a view to motivating obligors to willingly pay the facility therefore avoiding litigation/realization costs. 
  • Preparing of restructure/ recovery credit proposals and subsequently forwarding the same to the Credit Approvers, for necessary approval.
  • Diligently review/evaluate each account against provided parameters and segment portfolio to facilitate prioritization of follow up and product offerings.  
  • Issue demand and to facilitate issuance of statutory notices as provide by law.
  • Ensuring that relevant statutory notices are issued by the Bank/Bank’s lawyers /auctioneers to avoid counter suits; and that they adhere to their respective acts to avoid injunctions and counter suits by customers.
  • Providing of documents required in court matters in liaison with Bank’s lawyers, attending court matters as bank witness and/or coordinating the attendance of court matters outside of Nairobi.


  • Bachelor’s Degree in Business with knowledge in banking; or
  • Postgraduate degree in banking and finance with knowledge in Sharia is an added advantage.


  • Accounting & Financial Capability;
  • Banking Operations
  • Products & Processes Knowledge & Skills
  • Relevant Product Knowledge.

Work Experience :

  • Minimum 5 work experience in a commercial Bank or financial services institution of which 3 years should have been in Collections & Recoveries


  • Analytical Thinking
  • Innovative Thinking
  • Planning & Organizing
  • Problem Solving Skills
  • Team Orientation
  • Initiative
  • Foundations & principles of Islamic finance
  • Banking services (types and Sharia provisions)
  • Accounting standards

To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Friday, 07th January 2022, Quoting Ref. No. DB/RM/NRB/023/21  as the Subject of the email application. 





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