Kenya Airways – Senior Catering Manager.

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About the job

Reporting to the Senior Catering Manager, the ideal candidate will be responsible for implementing the operation, evaluation, and development of the catering processes across all 23 catering units by ensuring adherence to product, equipment and supplies requirement for greater customer satisfaction and cost effectiveness, while upholding the highest levels of safety and security.

Key Duties and Responsibilities

  • Ensure all Catering safety and security guidelines and regulations are observed and incorporated in all catering units.
  • Ensure adherence of service standards by catering units across the network.
  • Monitor product quality from all stations and ensure adherence to laid down Service level agreements and meal specifications.
  • Ensure all outstation budgets are adhered to and monitor wastage.
  • Monitor product quality and specifications from all assigned catering stations and raise findings immediately in case of deviation from agreed upon specifications.
  • Ensure Outstation catering units dispatch flights on time and comply to KQ Catering specifications.
  • Monitor over catering into Nairobi, match as closely as possible to no show indices
  • Ensure compliance to catering audits and meals selections on all assigned stations and ensure high hygiene standard are adhered to.
  • Ensure meal surveys are are undertaken for all assigned stations and prepare quarterly reports for analysis.
  • Analyze feedback from voyage reports on all assigned stations and OTI’s, follow up on necessary action for improvement.
  • Constantly evaluate and appraise catering stations performance. to ensure high performance level as stipulated in the contract
  • Ensure all contracts to assigned stations are valid and renewal or retendering is initiated in a timely manner.
  • Ensure timely supply of catering equipment and supplies to all assigned catering stations
  • Ensure sufficient stocks are held at all catering stations and there is no excess equipment.
  • Monitor and evaluate on-board service delivery, on-board products and implementation of safety and security procedures to ensure consistent conformity to set standards and regulatory requirements.

Knowledge, Skills and Experience

  • Degree in Food and Beverage or related field
  • Minimum of 3 years’ experience in a hospitality background or airline catering
  • Good communication skills
  • Organizational and analytical skills.
  • Good knowledge of in-flight catering product and development cycle.
  • Possess knowledge of food safety systems.
  • Must have Auditor training in basic food handling.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management skills.
  • Decision making skills.
  • Ability to manage in a diverse environment with a focus on client and customer services.
  • Good business and commercial acumen.
  • Strong leadership and motivating skills including the ability to build strong relationships with customers and staff.
  • The ability to think quickly, work in stressful circumstances and stay calm in a crisis
  • Financial, budgeting and stock-taking skills.
  • Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation.

How to apply:

If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae.

https://www.linkedin.com/jobs/view/2868685506/?refId=RSa8FnPzRTuYYxyobipNDQ%3D%3D&trackingId=xExzn%2FmQLBSL8FhvNVg0ow%3D%3D

Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer.

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