Fairmont The Norfolk – Sales Manager (Leisure).

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Sales Manager- Leisure 
Reporting to the Director of Leisure Sales, you will lead the wholsesale/ leisure segment of our business. Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Develop a sales strategy and plan by analyzing historical, current and future hotel/market trends
  • Create selling strategies to capture the maximum amount of revenue
  • Solicit new business opportunities from international operators, travel agents and wholesalers through sound business practices
  • Prospect from various sources to expand account base
  • Nurture to maintain existing client relationships to ensure repeat business
  • Demonstrate professional presentation skills at Industry Trade Shows, Sales Events and Networking functions
  • Travel to conduct domestic and international sales calls as indicated by the annual Sales Travel Plan and report on each trip via pre and post travel reports
  • Organize and participate in meet and greet for familiarization trips for clients and agents
  • Entertain domestic and international clients and conduct site inspections
  • Communicate all client information to the appropriate departments via site visit notification forms and conduct pre-arrival internal meetings when necessary
  • Prepare weekly or monthly activity and production reports for the Director of Leisure Sales
  • Assist in pricing decisions and the development of the annual budget for assigned segment(s)
  • Research to modify existing or develop new wholesale contracts as needed based on hotel and/or market conditions
  • Recommend and coordinate deployment of any promotions as may be necessary
  • Work with the marketing team to develop marketing strategies for the assigned segment
  • Attend and potentially present information for internal and external meetings as assigned
  • Train, supervise and conduct reviews of the wholesale coordinator position
  • Execute additional projects as assigned by the Director of Leisure Sales

Your experience and skills include:

  • At least 5 years experience in the segment 
  • Familiarity with the Travel Industry landscape in Kenya
  • Luxe brand experience will be preferred.
  • Graduate of related to Hospitality Industry College or University.
  • Wholesale/ leisure sales experience is an asset

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

How To Apply





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