Sendy Ltd – Collections Manager- Financial Services- Kenya.

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About Sendy:

We are on a mission to empower people and businesses, by making it easier to trade in Africa. We are a high-growth tech company that builds fulfillment infrastructure for e-commerce and consumer brands. We work with logistics providers, consumer goods suppliers, financial institutions, payment networks, warehouse providers and regulators so businesses who run on Sendy don’t have to.

Join our team of over 300+ employees enabling 10’000s Fulfillment Sellers and retailers DO MORE. We are currently in Kenya, Uganda, Côte d’Ivoire & Nigeria, and looking to expand into 3 new markets in Africa by the end of 2022. 

Why you should join our team:

We see you, accept you for who you are & create meaningful work

We are building a world-class design organization and you’ll get to work with and learn from team members with a wealth of expertise and experience. 

We want you to feel valued, safe and accepted for who you are and to help us build a culture of true belonging. At Sendy, we are all different, and that is our strength. We draw our diversity in who we are, our experiences, and how we think. To create products that serve everyone, we believe in including everyone to DO MORE! We are proud to be an equal opportunity employer committed to creating a more inclusive and equitable workplace.

Our flexible working culture

You get autonomy and flexibility to build a style of working that is optimal for you. Our hybrid working model allows you to split your working hours, ensuring that our people can integrate their commitments and interests outside work to their thriving careers for a sustainable Sendy. We want you to love what you do, so be sure to discuss this with us during the recruitment process.

Additional benefits

Our people’s total wellbeing is a priority for us, to this end our wellbeing, reward and health programs are designed to allow you to come to work feeling your best self. We have a range of options to keep you covered, whether mental or physical wellness, or preparing for the next big milestone in your life – monetary, academic or lifestyle. Click here to review the comprehensive total rewards at Sendy.

About the career opportunity:

Directly working with the VP Financial Services, members of C-SUITE, Head of Departments & Strategic partners you will be responsible for applying an advanced level of Collections, Financial Hardship, Payment solutions and Debt Recovery expertise. You will supervise members of the collection teams based in different Pan-African countries in order to meet overall organizational goals and objectives across.

What you will do

  • Spearhead in the formulation of specific collection objectives and continuously improving all aspects of credit & collection functions and processes.
  • Should be strong in debt collection core levers and operations, and hungry to dive into leveraging that knowledge to execute and deliver on existing and future strategies.
  • In addition to managing individual and team performance metrics, the Collections Manager will also execute and contribute to strategies for the Collections team to meet and sustain performance to hit the company’s portfolio targets.
  • Use credit management skills, a high degree of problem solving, knowledge and experience in the management of delinquency trends, recoveries and write-offs.
  • Provide leadership, guidance and training to develop personnel and ensure the transference of skills and efficient achievement of goals and objectives to the immediate collections team.
  • Project relevant trends that affect the collectables of the non-performing portfolio and isolate potential problem areas.
  • Manage multiple concurrent priorities spanning projects and initiatives.
  • Be responsible for observing regulatory changes within the FMCG space particularly those that touch on credit products and ensuring the business is properly aligned.
  • Review and develop policies, systems, processes and develop reports as requested by C-SUITE
  • Work with cross-functional teams such as product in defining payment systems, and collections systems.
  • Maintain fluency in product knowledge, management of credit algorithms and collections procedures.
  • Perform any other duties within the scope of this position.

What you should have

  • Masters in a Business Related field or Business-related degree
  • A credit industry qualification is a plus.
  • 7+ years of experience in credit with an affinity to the FMCG sector in multiple Pan-African countries
  • 5+  years in a supervisory/people management role in multiple Pan-African countries
  • Extensive knowledge of department processes.
  • Strong specialist people leadership experience with an ability to lead, influence and manage change
  • Must have significant experience in a Collections management role in financial services
  • Demonstrated capability in setting, monitoring and changing collections strategies.
  • Solution focused, with demonstrated ability to apply strategic thinking, problem-solving & implement new ways of working.
  • Demonstrated experience working with risk appetite and policy settings.
  • Strong attention to detail and strong decision-making skills.
  • An advanced level of knowledge and application of legislation and codes that apply to collections.
  • Strong analytic skills to analyze and drive performance, and derive data-driven recommendations.

How shall we know you are winning in this role?

At Sendy, we focus on outcomes and this allows you to DO MORE!


Tip: To land this gig, please include details of your advanced level of Collections, Financial Hardship, Payment solutions and Debt Recovery expertise supervising members of the collection teams based in different Pan-African countries in order to meet overall organizational goals and objectives across.




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