Fairmont The Norfolk – Housekeeping Supervisor.

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Housekeeping Supervisor

As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What Is In It for You

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

  • Ensure turnover of rooms quickly, in satisfactory timelines and efficiently.
  • Ensure that Room Attendants work is accurate and up to the Fairmont standards.
  • Assignment of Room Attendants to rooms and tasks every day.
  • Responsible for maintaining the inventory of guest supplies.
  • Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
  • Ensure work is completed by entering each room to review the work and using the checklists provided and signing off at end of shift.
  • Fill in the Musteroll daily and maintain records of OT and special days worked by the room attendants.
  • Block rooms for advanced maintenance and cleaning programmes and communicating the same to Housekeeper.
  • Report defective machinery immediately to Engineering and Executive Housekeeper for follow up.
  • Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
  • Manages the work supplies and consumables in line the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
  • Communicates to the Guest in ample time about any delays in service delivery.
  • Liaise with Coordinator on any emergencies in the course of shift to include new traces, rooms that cannot be sold as expected, changes in allocations, guest requests and maintenance follow ups.
  • Ensure all Room Attendants are consistently well groomed.
  • Regular sit downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
  • Maintain posture; remain looking forward with attentive, pleasant and professional appearance.
  • Understand all room categories and lay out
  • Performs any other duty as assigned.

Experience and Skills Include

  • Service focused personality is essential
  • To have atleast certificate in housekeeping
  • Atleast 5 years of experience in housekeeping
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities and the ability to lead by example.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Fun-loving, Vibrant & passionate to grow with us
  • The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

How To Apply





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