Kenya National Qualifications Authority – Office Administrator.

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KNQA GRADE 8 – ONE (1) POST – REF NO. KNQA/NO. 15/2021

Salary Scale: Ksh. 36,324 – Ksh. 47,647pm

Leave Entitlement: 30 days per financial year

Terms of Service: Permanent and pensionable

For appointment to this grade a candidate must have: –

  • Diploma (KNQF Level 6 or equivalent) in Secretarial Studies or any other equivalent from a recognized institution;
  • Have passed the following examinations from the Kenya National Examinations Council (KNEC);
  • Typewriting III (Minimum 50 w.p.m.)/Computerized document processing III; b)Shorthand III (120 w.p.m);
  • Business English III/Communications I;
  • Office Management III/Office Administration and Management III;
  • Secretarial Duties II;
  • Commerce II;
  • Proficiency in computer applications;

Key Duties and Responsibilities –

  • Attending to visitors/clients;
  • Handling telephone calls and enquiries;
  • Handling customer inquiries and complaints;
  • Ensuring security of office records, equipment and documents;
  • Ensuring confidentiality of office information;
  • Record keeping for correspondences and file movement;
  • Managing office protocol and etiquette;
  • Managing petty cash for the respective office;
  • Maintaining an up to date file movement register;
  • Coordinating the general administration of the respective department/office;
  • Coordinating schedule of meetings and appointments for the respective departments/office;
  • Coordinating travel arrangements for the respective departments/office;
  • Coordinating appointments and travel itineraries for the Chief Manager;
  • Preparing responses to simple routine correspondence for the Chief Manger; and
  • Monitoring procedures for record keeping for correspondences.
  • Ensuring security, integrity and confidentiality of data; and
  • Undertaking any other office administrative services duties that may be assigned.


Deadline: May 10, 2022




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