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Market Force – Learning And Development Associate.

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MarketForce is a fast-growing African tech startup headquartered in Nairobi, Kenya. We are building the operating system for retail distribution in Africa. Powered by technology and driven by heart, our mission is to drive Africa forward by creating economic empowerment for everyone along the retail supply chain.

Our B2B marketplace app, called RejaReja (Swahili for retail) enables corner shops to source, order, and pay for inventory at any time via interactive SMS and mobile app and get it delivered directly to their store within hours. Retailers also get to act as agency banking outlets where customers can purchase services like airtime, pay their water & electricity bills, and access banking & insurance services.

The impact you will make

We are looking for an ambitious and thoughtful individual to join the Learning & Development team. Marketforce provides opportunities for our employees to continuously grow their skills and, ultimately, achieve their personal and professional goals. We are committed to supporting the learning and development of MarketForce’s most valuable resource: its people. You will work with the L&D Manager to execute training and development programs for MarketForce team members.

A successful candidate will be excited about doing whatever it takes to support and enable coworkers to unlock their full potential. You will be involved in everything from onboarding to senior leader development. The ideal candidate for this role should be a culture fit and champion who possesses a high work ethic, customer-centric mindset, excellent communication, presentation, good team synergy, positive attitude, and excellent interpersonal skills. We are a team that values strong ownership, delivering results, diving into details, embracing ambiguity, and pushing for the right outcomes

Role Responsibilities

  • Work with the L&D and People and Culture management team to conduct needs assessments, and identify skill/knowledge gaps.
  • Plan, administer, schedule, and support learning events including meetings, classes, and webinars. Create and update video training aids, manuals, and course collateral.
  • Collaborate with L&D Manager to ensure learning resources align with MarketForce’s performance management program and meet performance objectives, measure outcomes, and recognize accomplishments.
  • Contribute to the L&D curriculum, in line with company values and specific business outcomes.
  • Design and develop supporting materials (for example simulations, games, assessment tools, etc) to enhance learning experiences.
  • Assist L&D Manager with recruitment process from job description checking, to new employee orientation, initiate onboarding process, and conduct onboarding sessions as needed.
  • Support learner management and learning logistics management, including: Setting-up training, providing support to instructors on logistic matters, virtual session production, post-course administration, compiling and analyzing evaluation results.
  • Maintain FTE records for all staff via an in-house learning system
  • Provide on-site support during overseas/external training programs
  • SharePoint site content management

Reports to: Learning and Development Manager

What we are looking for

  • 3+ years of experience working in L&D, developing eLearning, micro-learning, blended learning, and live session content.
  • Experience in establishing the needs of learners and creating learning solutions for a range of audiences.
  • Exceptional verbal, written, and interpersonal skills to deliver training and build strong relationships with key stakeholders.
  • Knowledge of adult learning theories, learning technology, and human-centered design.
  • Demonstrable experience in iterative design and prioritizing progress over perfection.
  • Excellent writing, proofing, and editing skills.
  • Familiarity in various virtual delivery platforms and online interaction tools
  • Good Excel and PowerPoint skills
  • Ability to multitask, as well as work independently and cohesively in a team
  • Detail-oriented and possess initiative
  • An understanding of the startup environment is a major plus
  • Strong interest in our lines of business.

Who we are looking for

We welcome candidates with different backgrounds and experiences. Here are some qualities that many successful applicants possess:

  • The drive and resilience to deliver excellent service amidst tight timelines and changing circumstances
  • Career maturity and alignment – clarity of direction, commitment to getting there, and awareness of how customer support fits with your journey
  • People-oriented, emotionally intelligent team player – ability to de-escalate situations patiently and calmly, yet quickly and effectively
  • Strong communication skills – ability to communicate complex topics clearly and effectively both in writing and in person
  • Critical Thinker- comfortable assessing complex situations and making nuanced decisions based on policies and procedures.

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