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African Entrepreneur Collective Kenya Limited (AEC) – Senior Hr Operations Advisor.

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About the Company

African Entrepreneur Collective Kenya Limited supports entrepreneurs to grow their business to improve livelihoods and to create thriving communities.

Founded in 2018, as the Kenya affiliate of the African Entrepreneur Collective. AEC is a 180+ person organization that seeks both social impact and financial sustainability. AEC has worked with more than 32,000 entrepreneurs across East Africa, ranging from refugee entrepreneurs to tourism businesses to agriculture exporters, all with the goal of creating jobs and improving livelihoods. The company has operations in Kenya, Rwanda, and Ethiopia and will soon open in other locations.

AEC Kenya is a 50+ person company with 5 offices across Kenya (Nairobi, Mombasa, Kakuma, Garissa, Dadaab). All of our services ensure that businesses in Kenya can thrive and contribute to the growth of Kenya’s economy.

In the past few years, we have had high-profile partnerships with Kenya Chamber of Commerce and Industry, UNHCR, RAS, International Finance Corporation, Mastercard Foundation, and more. AEC Kenya disbursed $2M USD to businesses across Kenya to support COVID-19 economic recovery, all while taking our content digital. In 2022, we developed a new strategic plan to reach beyond what we have previously thought possible.

Company Values

We have a diverse staff, who all embody the company’s culture. In addition to the skills above, all candidates must demonstrate our core values:

  • Purpose: be solutions-oriented and produce high-quality work and be a global leader.
  • Achievement: Showing up over and over again to get the work done right. 
  • Improvement: Be humble and committed to continuous learning and growing. Improve through giving and receiving open and accurate feedback
  • Bravery: willing to take risks and create a safe space for others. Be compassionate and inclusive.
  • Turikumwe/Tuko Pamoja/Abren Nen/Waliin Jirra/We are Together:  We appreciate our colleagues, celebrate success, and support each other in hard times. 

About the Opportunity

As AEC is growing, the HR Department is aligning with business priorities to be well placed to serve the fast growing Organization both operationally and strategically.

 There is a need for a dedicated Senior HR Operations Advisor to contribute to the HR Strategy, focusing on HR Business partnering; policy and procedures implementation, employment act compliance, country specific recruitment, performance management and HR operations. 

 The Snr. HR Operations Advisor will implement practices and activities of the HR Department in Kenya providing a full spectrum of HR services and programs linked to short and long-term organizational needs and objectives. S/he will work closely with the Regional HR team to support the achievement of the HR strategic objectives through the development, implementation, and management of activities. The Snr. HR Ops Advisor serves as a consultant and provides day to day guidance to the staff. 

Reporting to the HR Director, the Snr. HR Operations Advisor can expect these range of responsibilities, among others.

Responsibilities

Strategic Business Partnering (30% time)

  • Works closely with employees to improve work relationships, build morale, and increase productivity and retention
  • In collaboration with the regional HR team, support as an HR Business Partner and/or mentor/train/coach people managers as assigned
  • Provide technical expertise on human resources processes (including but not limited to Recruitment, Staff onboarding, talent management and development), organizational policies and practices in order to facilitate the attraction and retention of competent staff that embrace a culture of continuous learning and performance within AEC
  • Define change management processes to improve business performance

Recruitment (25% time)

  • Contribute to the development of the recruitment policies and procedures
  • Employer branding: Attraction and recruitment of talent and management of all the Kenya specific recruitment processes to meet company objectives
  • Recruitment: Post open positions, generate applicants, and screen applicants.
  • Internal stakeholder management: Conduct recruitment kick off meetings for each opening with the hiring managers to establish the needs, agree on recruitment expectations, process, and participation of various team members in the hiring process.
  • Interviewing: Set up interviews with candidates and company reviewers, create job matrix, sharing materials before interviews, compile reviewer feedback, prepare and administer written exams for applicants.
  • Hiring: Conduct background checks, provide relevant information for finalization of contracts
  • Communications: Highly professional correspondence to successful and unsuccessful candidates
  • On-boarding: Coordinate onboarding meetings of all new staff, communicate to various team members to ensure successful onboarding documents and tools are prepared on-time (NSSF/NHIF forms, email, first day’s meetings schedule, etc.)
  • Update the HR colleagues with information to feed into the Org. wide recruitment tracker with status of all open positions.

Performance Management, People development & Talent Management (25%)

  • Provides consultation to managers on talent development and performance management.
  • Ensure planning, monitoring, and performance reviews of employees by training managers to coach and give feedback to employees and resolving employee grievances
  • Identify training needs, manage and conduct trainings on topics ranging from HR policies and procedures to professional and leadership skill development
  • Follow up on the AEC Staff Performance Management processes with appropriate alignment with the Regional team in implementation and follow up on the Performance Management processes to ensure staff performance management cycle is respected and appraisals carried out in a timely and appropriate manner
  • Manage and track the talent processes, including tracking the identification and management of high performing talent and poor performers.
  • Provide appropriate support to employees and managers in addressing unsatisfactory performance-ensure that underperforming employees are identified and specific plans created with the full intention of returning them to acceptable performance
  • In collaboration with the HR Director, guide and train people managers on their roles in the end-to-end performance management processes
  • Support in following up the training & development programs are being conducted as planned
  • Coordinate the implementation of the Induction Program

Enhance the HR service delivery/HR Operations and Administration (20% time)

  • Coordinate all HR Administration and Operations activities that include but not limited to staff bio-data management, employee welfare/medical insurance, payroll drafting for submission to the regional team for processing, contract handling etc.)
  • Keep updated with changes in the employment act and legislations and proactively propose changes to policy and procedures to improve the efficiency of the HR department 
  • Contribute to the design, review and implementation of HR policies, systems, guidelines to operate within the statutory requirements
  • Sensitize all staff on the current HR policies and guidelines and review the systems/processes to identify and address gaps for effective service delivery
  • Responsible for reporting on HR operations/demographics, develop and manage the HR reporting tools to measure the value added of HR operations to the organization
  • Maintain and develop good relationships with similar organizations, with ongoing dialogues concerning policies and trends
  • Effectively review and process HR operations requests and transactions, such as: personal data, pay data, and position data changes and employment contracts information
  • Supervise and ensure that staff physical files and data records in the HR Management system (Odoo) are up-to-date and secure (e.g. leave management etc.)
  • Coordinate and organize all HR events in collaboration with the Administration team
  • Ensure employees have necessary tools and facilities to perform their jobs properly
  • Manage the separation process; this includes paperwork and follow-up HR actions. Schedule Exit Interviews and gather Exit data.
  • Work with the regional HR team to report and arbitrate employee relation issues

Minimum Qualifications

AEC has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

  • Bachelor Degree in HRM, Management or any other related field, a Master’s degree will be an added advantage
  • 6 to 8 years of HR working experience with exposure to HR Business Partnering; Operational Excellence, reward, employee relations, organizational culture and change management.
  • Absolute confidentiality and discretion is required of this position 
  • Ability to manage several activities simultaneously while working under pressure to meet deadlines.
  • Excellent communicator in English, both spoken and written with excellent presentation skills
  • Good collaboration skills – approachable, warm, honest, transparent, and able to manage up with confidence and the ability to build relationships with colleagues
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g.: Odoo)
  • Experience in working independently on projects
  • Understanding of Kenyan employment act
  •  Must be a member of the Kenya Institute of Human Resource Management

What You’ll Get

  • Fun, collaborative work environment
  • Opportunity to work with a talented, passionate, and committed team of professionals
  • Challenging work and the opportunity to grow and develop your skills
  • Ability to make a significant social impact and contribute to economic growth 

COMPENSATION

  • Competitive benefits package – salary, and potential KPI-based bonus, favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more. It also gives you the hance to connect with colleagues across East Africa in a supportive and inclusive environment. In addition, this role is a tremendous opportunity to work in a high-growth, mission-driven organization.

Should you wish to apply to this position; please submit your cover letter stating why you would be the best for this role and your CV. Only shortlisted candidates will be contacted.

AEC is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  As a company we have policies in place that promote diversity, equity and inclusion at all levels of the company.

NB: We do not employ staff whose background is not suitable. All employment is conditional upon the successful completion of all applicable background checks.

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