Médecins Sans Frontières (MSF) – International Contracting Office & Rewards Review Change Facilitator.

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International Contracting Office & Rewards Review Change Facilitator

Location: Any MSF office*

Contract: Fixed term, 12 months with possible extension at 80% -100%

Starting date: ASAP

Deadline to apply: 15 June 2022


Médecins Sans Frontières (MSF) is an international independent medical humanitarian action-driven organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. 26 associations, 23 sections, and 16 branch offices make-up the international movement and work in partnership around 6 operational entities.


MSF recruits internationally mobile staff from >160 countries worldwide, working for six Operational Centres (OC) in 80 mission countries. Whilst these staff are contracted in 19 different Contracting Sections (depending on their country of domicile primarily) all are remunerated based on an internationally agreed compensation & benefits policy and framework call the International Remuneration Project (IRP). Approximately 50% of mobile staff are recruited from countries where MSF does not have a contracting section. These staff are, in most cases, contracted by the OC they are working for and are for administrative purposes known as “Non-Contracting Section Residents” or “NCRs”. This means that they change contracting section every time they change OC, whereas to internationally mobile staff who have a domicile in a country where there is a contracting section are contracted by that section regardless of OC they work for. Because of differences in remuneration and benefits policies to take account of legal and regulatory contexts, there are inevitably differences in pay and benefits between OCs, which impact on continuity for NCRs.

These differences and difficulties with contracting NCRs led the International Platform of HR Directors (IDRH) to prioritise developing a contracting solution: the MSF International Contracting Office (ICO). This project is on a construction phase with an expected go-live early 2023.

MSF is also in the process of reviewing tangible rewards for our global workforce, recognising that existing policies and practices do not match our ambition for a diverse global workforce and do not fully support our evolving operational and organisational needs. In 2020, the MSF workforce was composed of more than 62.000 individuals working in our programmes as locally recruited or internationally mobile staff and in our headquarter offices.

This Rewards Review project will lead to the development of concrete deliverables including: a new contracting and reward packages strategy; a framework that defines the principles that inform our rewards; minimum standards for pay and benefits; and a common system for grading HQ and field positions. These deliverables involve developing new policies that will require significant changes in our HR practices and impact our staff.


The ICO & Rewards Review Change facilitator will initially report hierarchically & functionally to the ICO Manager as the first priorities will be around the ICO. The Change facilitator will work in close collaboration with the HR Senior Partner of the Rewards Review and the Rewards Review Staff Engagement Advisor.


This position will be responsible to evaluate the structural, functional and human impact of organisational changes brought about by the International Contracting Office and the Rewards Review project and implement a programme of activities to facilitate these changes in advance of and post the go-live of both projects.


For both projects:

  • Maintain clear ‘push’ and ‘pull’ internal communications tools (SharePoint site, Yammer Group, Newsletter, Events, etc.) specifying Why/How/What/Whom/When; Scope in/out, etc. to explain and manage expectations;
  • Maintain a dynamic map of stakeholder commitment/capability through individual and group consultation;
  • Maintain a dynamic map of driving and restraining forces, prioritized according to relevance (impact x control), through individual and group consultation;
  • Maintain a dynamic change backlog of activities to facilitate change, working in an iterative fashion (Agile Project Management, e.g. SCRUM methodology), possibly framed on a change facilitation model (Kotter, Heath, etc.);
  • Build and maintain key indicators of success in terms of action, acceptance and most importantly: value;
  • Flag risks and opportunities to key stakeholders;
  • Create internal synergies across the organization;
  • Research, gather and apply ‘best-practice’ change facilitation from inside and outside MSF.

Job requirements

  • Experience in change facilitation;
  • Excellent creative thinking and emotional intelligence;
  • Excellent communication skills, with an ability to present complex information succinctly;
  • Excellent capacity for active listening;
  • Strong networking skills;
  • Excellent IT skills including the use of social media, content management, Microsoft Office;
  • Ability to work independently with minimal supervision;
  • Fluency in written and spoken English and another MSF working language (French, Arabic or Spanish).

Only shortlisted candidates will be contacted.


At MSF, we are committed to an equitable and inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, ethnicities, religions, beliefs, ability status, and all other diversity characteristics.




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