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Caritas Microfinance Bank – Customer Service Advisor/Tellers.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

Key responsibilities and accountabilities

  • Maintain cash limit for the branch and individual cashier.
  • Ensure daily reconciliation of cash book and banking system.
  • Ensure daily reports are actioned as per schedule of reports.
  • Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
  • Ensure cash security is adhered to and that the cash repatriation is adequately insured.
  • Responding promptly to customer enquiries.
  • Handling customer complaints and escalating where necessary.
  • Obtaining and evaluating all relevant customer information to match to products and services.
  • Guiding customers in the account opening process.
  • Providing feedback to improve the efficiency of the customer service process.
  • Ensure key rotations are done without compromise.
  • Ensure offsite storage for duplicate storage room keys.
  • Any other duty as assigned.

 Minimum Qualifications and Experience

  • A minimum of 3 years’ experience in a deposit taking environment will be required.
  • Working experience as a Direct Sales Representative will be an added advantage.
  • Degree in Business Administration/Management/Cooperative Management or any other Business-related field.

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to:

Email: recruitment@caritas-mfb.co.ke

Kindly indicate the position title on the subject line when applying.

Closing date for application is on Thursday 2nd June 2022. 

For more information please visit: www.caritasmfb.co.ke

Only shortlisted candidates will be contacted.

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