Caritas Microfinance Bank – Customer Service Advisor/Tellers.

JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

Key responsibilities and accountabilities

• Maintain cash limit for the branch and individual cashier.
• Ensure daily reconciliation of cash book and banking system.
• Ensure daily reports are actioned as per schedule of reports.
• Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
• Ensure cash security is adhered to and that the cash repatriation is adequately insured.
• Responding promptly to customer enquiries.
• Handling customer complaints and escalating where necessary.
• Obtaining and evaluating all relevant customer information to match to products and services.
• Guiding customers in the account opening process.
• Providing feedback to improve the efficiency of the customer service process.
• Ensure key rotations are done without compromise.
• Ensure offsite storage for duplicate storage room keys.
• Any other duty as assigned.

 Minimum Qualifications and Experience

• A minimum of 3 years’ experience in a deposit taking environment will be required.
• Working experience as a Direct Sales Representative will be an added advantage.
• Degree in Business Administration/Management/Cooperative Management or any other Business-related field.

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to:

Email: recruitment@caritas-mfb.co.ke

Kindly indicate the position title on the subject line when applying.

Closing date for application is on Thursday 2^nd June 2022. 

For more information please visit: www.caritas–mfb.co.ke

Only shortlisted candidates will be contacted.