A.P. Moller – Maersk – Senior Customer Experience Agent.

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If you are passionate about shipping and general logistics, wants to be part of the world’s largest container shipping company, this opportunity for Costumer Experience Agent in our office in Nairobi (Kenya) is for you!


The role of the Senior Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.


  • Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams

  • Full understanding of customers’ needs, requirements, and business drivers

  • Be fully responsible for customer satisfaction and experience on interaction with customers

  • Ensure all products and services are sold to the customer to maximise Maersk profitability.

  • Actively promote the use of digital channels and promoting the Maersk Brand in daily interactions through various channels and agreed media.

  • Able to work with limited supervisory guidance


  • Have a university Degree in a business, Logistics related field

  • 3 to 5 year´s experience managing sales and developing costumer relationships

  • Strong communication and problem-solving skills, ability to manage conflict, and attention to detail

  • Passionate about shipping and general logistics

  • Experience with Microsoft Office applications

  • Fluent in English





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