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Fairmont The Norfolk – Royal Service Agent.

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Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent at the Fairmont The Norfolk, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller
  • Answer email and texting inquiries in a timely manner
  • Pre-arrival communication email templates
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintaining accurate records of guest calls to maintain data integrity
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Liaise with Sales and other departments as required
  • Understanding of the hotel’s emergency procedures and dispatching as required
  • Follow all safety policies
  • Other duties as assigned

Your experience and skills include:

  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Prior experience working with Opera or a related system an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Flexibility to work weekends and holidays as needed
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Adhere to Fairmont The Norfolk Grooming Guidelines. 

How To Apply

CLICK HERE TO APPLY

https://careers.accor.com/global/en/fairmont-jobs?s=1&rk=l-fairmont-jobs

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