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CUSTOMER SERVICE ASSISTANT – NAIVASHA (CONTRACT)

PURPOSE:

To provide administrative and technical support to the branch, captive and independent intermediaries.

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

• Check compliance of agents with IRA regulations;
• Confirm compliance of the necessary regulatory business licenses;
• Provide input for the branch reports;
• Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
• Receive, stamp, scan, index and distribute mail within and outside the Branch;
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
• Handle customer service issues in underwriting and claims;
• Escalate Customer queries to the relevant job role if necessary;
• Maintain professional ambience within the office premises;
• Promote the organization’s customer service charter;
• Generate quotations in consultation with the Branch Underwriter and Branch Manager;
• Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
• Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
• Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
• Participate in premium collection and renewal follow up for the branch.
• Group Life Underwriting, claims and loading of schedules 

PERSON SPECIFICATIONS

Academic Qualifications

• Degree in relevant field

Professional Qualifications

• Part qualification in relevant professional field would be an added advantage

Experience

• Up to one (1) year relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good negotiation skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through:  https://cic.co.ke/career/ clearly indicating the position being applied for.

The application should reach us by close of business on 14^th June 2022. Please note only short listed candidates will be contacted. If you do not hear from us by 13^th July 2022 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.

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