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Living Goods – Culture And Internal Communications Manager

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Role: Culture and Internal Communications Manager

Reporting into: Director, Culture, Org Design & Org Effectiveness with a dotted line to Global Director, Communications.

Location: Nairobi or Kampala

About Us

At Living Goods, we support networks of trusted government community health workers (CHWs) to transform health outcomes for women and children and work to advance systems change by partnering with governments to sustainably lead.  We focus on ensuring CHWs are treated as essential health workers who are digitized, equipped, supervised, and compensated, and we harness community-level data to transform health systems. We focus on treating some of the deadliest but most easily treatable deadly childhood diseases, supporting women of reproductive age with family planning and safe pregnancy care, and ensuring every child is fully vaccinated. 

Over the last four years, Living Goods has become a more complex organization more intentionally focused on supporting governments to lead, with exciting opportunities in new countries as well as new partnerships in existing countries. We are deeply focused on advancing Diversity, Equity, and Inclusion and continuing on a journey of increased localization – with 95% of our staff citizens of the countries in which we operate. But to truly succeed in our goals, and maximize the strength of our talent pool—we must ensure we have built a great place to work where our teams thrive, grow, and deliver extraordinary results.

Purpose of role

You are a pioneer and problem solver. You are a strategic thinker who diagnoses barriers to employee engagement and creates solutions that drive a strong and connected culture while cultivating change in a complex environment. You have a positive attitude, and sense of humor and thrive at maximizing organizational cultures to ensure each employee feels valued and celebrated.

In this role, you will help Living Goods build and promote a thriving organizational culture that engages staff at all levels; advances key diversity, equity, and inclusion initiatives; and drives employee engagement by identifying and leading the development of effective communication messages, tools, and tactics. You will be a key member of our People & Culture team who will partner closely with our highly collaborative communications team to ensure staff is informed and engaged around key developments and organizational initiatives. The ideal candidate will be a skilled storyteller, a natural cheerleader, with strong interpersonal skills and a passion for creating experiences. S/he will also be well versed in digital communication platforms and tools that drive internal engagement. The role will build a strong culture of collaboration and create communications that regularly engage, connect and inspire our community of employees. This is a full-time, 2-year contract position, with the potential for extension.

Top Accountabilities:

  • Design and execute an internal communication strategy and plan that drives employee engagement and helps build a vibrant culture of collaboration at Living Goods: Working closely with the Director of Org Design and Effectiveness and the Communications team, you will define a purposeful and creative approach that will promote connectivity among staff across the organization, drive bottom-up and top-down communications, and enable clarity and consistency around change management.
  • Increase staff understanding of our organizational direction and priorities for our people. Publish information that all staff needs to know, and support consistent country communication in our countries of operation. Lead the organization of regular lunch and learns and other staff events or forums.
  • Maximize digital tools and virtual events to engage staff across the organization. As we have a decentralized structure with staff operating in different countries and time zones, we seek a digital strategist who will maximize communications vehicles and tactics that create connection, bottom-up opportunities for feedback and better clarity about organizational initiatives.
  • Drive culture and positive energy: You will take ownership of helping to enhance company culture and making employees feel appreciated and celebrated and will work to execute key tactics intended to drive diversity, equity, and inclusion, and strengthen understanding of core organizational values.  You will develop a mechanism to monitor and report on DEI KPIs and targets for various teams across the organization.
  • Change Management. You will work cross-functionally across multiple teams—in close partnership with the People & Culture, Communications, and Global Executive/Country Leadership teams—to ensure organizational initiatives and projects are successfully communicated to employees and stakeholders on a timely basis and through multiple channels.
  • Strengthen our employer brand. You will champion staff engagement forums that amplify employee stories and experiences to drive improved internal branding and drive recruitment on our website, by inspiring applicants with the people who drive our work.
  • Produce employee communications: Develop and author a variety of internal and executive communications including internal newsletters, presentations, announcements, and blogs to be delivered across a variety of communications channels, including the articulation of policies, performance management cycles, and other org-wide initiatives managed through the People and Culture department.

Qualifications & Experience Required

Qualifications:

  • Bachelor’s degree is required. Advanced degree (MA/MBA) preferred

Experience

  • 6-8 years of professional experience with an emphasis on communications, culture & employee engagement within a multinational environment or international non-profit.
  • Strong expertise with digital communications tools to drive engagement; basic formatting and design skills with the Adobe Creative Suite, Canva and Mailchimp are a plus but not required.
  • Demonstrated experience in developing content and campaigns for employee audiences.
  • Proven track record of successfully managing medium-to-large scale employee projects, particularly around change management.
  • You have a commitment to diversity and inclusion and experience working in a decentralized, matrixed structure. Experience successfully leading DEI and/or change management initiatives preferred.
  • Strong messaging communications experience: You can write and tailor content for specific audiences that demonstrates a deep understanding of messaging, positioning, and stakeholder needs.
  • Organized and creative, you’re able to easily adapt and change directions quickly when needed and can resiliently work well in a challenging environment.
  • A sense of humor and an easygoing personality is a strong plus.

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.

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