Syngenta Global – Sales Operations And Customer Service Officer.

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Location:Nairobi, Kenya

Employment Type:Permanent

Job Function:Production & Supply (P&S)

Job Reference:18042914

Contract Type:Full-time

Role Purpose
Deliver internal & external sales operations and customer service for all sales related activities & build a high levels of customer loyalty & satisfaction by identifying, anticipating and resolving supply chain and customer operations issues.


Efficient Order Entry and Handling

•    Provide pro-active customer facing and communication
•    Efficient end to end order to cash process 
•    Product allocation in case of shortages 
•    Delivery Sales Operations KPI (OTIF & OTD)
•    Interaction with local and regional supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methods

Timely Sales Administration & After Sales

•    Secure execution of commercial policy
•    Customer statements and advices
•    Initiate returns process
•    Create and Process sample orders and rebates
•    Credit/debit note creation 
•    Apply defined final prices, rebates & bonuses
•    Register Customer claims in ‘Reliance’ & secure follow up 
•    Support sales force on customer supply information
•    Report lost sales & opportunities
•    Accurate Customer Master Data Management
•    Ensure Customer Master Data is timely updated
•    Customer payment and allocation
•    Inventory Batch and dates Analysis 
•    Participate in stock counts 
•    Monitoring stock allocation 
•    Participate in Presop 
•    Lead change process in next level supply & customer service operations  

Critical Knowledge: 
•    A Supply Chain qualification or a relevant business degree.
•    A sound understanding of Supply Chain processes in a large organisation.
•    A wide appreciation of Information Technology (SAP , ISCALA).
•    An understanding of Logistics On Time In Full and On Time Delivery.

Critical Skills: 
•    Demonstrate a high level of integrity.
•    Demonstrate strong analytical Skills and alertness.
•    Strong communication skills is a prerequisite.
•    Creativity as well as strategic / forward looking thinker.
•    Management of accurate records & Data.
•    Must have ability to follow up , monitor and keep accurate records.

Critical Experience:
•    At least 5 years’ experience in a busy Supply Chain environment. 
•    Direct experience in IT based systems
•    Experience in Sales operations & Supply Chain in a large / multinational organization.
•    Working with teams with significant cross-functional interaction.
•    Ability to meet strict reporting deadlines and working under minimal supervision

Key Competencies for the Role
•    Experience in Iscala, SAP and Enterprise Data Warehouse (EDWH).
•    Working with database and reconciliation.
•    Experience in Supply Chain & Sales operations.




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