Kenya Airways – Shift Leader, Laundry Shop.

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About the job


Job Purpose:

To provide maximum comfort and hygiene to our guests by delivering good quality laundered aircraft furnish and linen and for third party customers.

Key Accountabilities/Responsibilities:

1. Reports

  • Compile and submit reports to the Cabin and IFE Lead
  • Kilograms per hour produced.
  • Soiled carts dumped/kilograms separated.
  • Number of tunnel loads (transfers).
  • Number of loads washed in conventional washers and turnaround time between loads.
  • Pieces per hour per workstation person, including hand folded items Carts packed per hour/controller.
  • Compile financial and statistical reports based on the daily KQ production. Reconcile daily transactions and forward the report to the lead.
  • Compile financial and statistical reports based on third party collections. Reconcile daily transactions and forward the report to the lead.
  • Produce detailed reports for third party billing in liaison with engineering finance.

2. Efficiency

  • Administration skills to coordinate various stakeholders
  • Ensure preventive maintenance procedures are performed on a daily, weekly, and monthly basis including filter cleaning/replacement, oiling and water/detergent/steam leak identification.
  • Multiskilling including aircraft cabin aesthetics and cleanliness involving removal/replacement of soiled seat covers and curtains. Participating in aircraft fumigation and pest control.
  • Ability to interpret machine maintenance and fault isolation manuals.
  • Achieve the daily set targets as provided by the Superintendent.

3. Economical Operation

  • Ensure proper use of time and materials. The right prescribed quantities of chemicals; proper water levels; Maintenance of equipment and proper scheduling of resources.
  • Daily replenishment of detergents/cleaning solvents to the optimum levels.

4. Quality Management

  • Ensure that the percentage of rewash does not exceed 3% of the linen volume processed in each time (daily, weekly or monthly).
  • Carry out visual inspection is carried out before every shift to detect machine failures /problems which can be solved without undue downtime.
  • Ensure the Laundry officers keep abreast with continual new changing aircraft furnish/linen fabrics and laundry chemicals in the marketplace to achieve and maintain high quality standards.

5. Safety

  • Ensure that the Laundry is kept free of dust and inspected daily.
  • Ensure all line traps are emptied frequently after every shift.
  • Ensure leaking pipes, humming motors, steam leaks, etc. are attended to immediately.
  • Ensure and maintain a safe, healthy and secure working environment in compliance with authority requirements, relevant industry regulatory and legislative requirements, company policies and customer airlines.
  • Report hazards, near misses and incidents occurrence as per company procedures.
  • Be conversant with firefighting skills.

Knowledge, Skills, Experience:

  • Diploma in laundry, housekeeping, hospitality, catering or hotel management.
  • Prior experience in similar role is preferable.
  • Familiarity with cleaning detergents and laundering equipment
  • Ability to stand for long periods.
  • Capacity to lift up to 20 pounds unaided.
  • Basic arithmetic/accounting/Finance skills.
  • Outstanding organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Driving license and competence
  • Cert/diploma in computer studies
  • Degree/diploma/Cert in accounting
  • Credit Management Technician
  • Certified Credit Profession
  • At least 3 years relevant working experience


  • Achievement Drive and Initiative
  • Industry and Knowledge
  • Leading Courageously
  • Living and Breathing Customer Service
  • Leading Teams and Excellence
  • Holding Others Accountable
  • Humility
  • Collaborating as a Team
  • Coaching Developing Others

How to apply:

If you fit the profile, then apply today! Please submit a copy your detailed Curriculum Vitae.


Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer.




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