Safaricom – Engagement Officer.

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Job Description

Engagement Officer – (22000319)


Engagement Officer

We are pleased to announce the position of Engagement Officer in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Brief Description

Reporting to the SRE Lead, the position holder will be responsible for coordination of BSS culture activities, planning of calendars, reporting and analytics.

Key Responsibilities

  • Develops detailed product feature specifications and ensure they’re clearly understood by the development teams.
  • The role is responsible for running daily operational programs that promote organizational objectives
  • The role is responsible for proactively partnering with HR in running talent building initiatives, actively managing and reporting on productivity
  • The role is responsible for building a high performing culture within DIT that allows for innovation and experimentation through the DIT Spirit
  • Prepares reports by collecting and analysing information then presenting to relevant stakeholders
  • Contributes to team effort by accomplishing related objectives as needed.
  • Promoting and tracking the culture of lifelong learning through the #1MoreSkill Initiative, SBS courses, Safaricom Digital Academy and any other rolled out initiative by the department.
  • Maintains Core BSS and Billing appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.


  • Bachelor’s degree in IT, Statistics or any Business or Social Sciences degree
  • Two to Three years of administrative experience
  • Two to five years of executive assistant experience
  • Experience managing multiple calendars
  • Must have analytical skills

How to Apply

If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.





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