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Apollo Group – Customer Experience Officer.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


JOB DESCRIPTION

This role is responsible for delivering exceptional service to clients by handling all service queries received via walk in clients, email and telephone

CUSTOMER EXPERIENCE OFFICER


  • Company:Apollo Group
  • Location: Head Office
  • Employment Type:Permanent
  • Job Id:oW2BeOaOmg
  • Date added:09-Jun-2022
  • Deadline:20-Jun-2022

KEY PRIMARY RESPONSIBILITIES

  • Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;
  • Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;
  • Assisting in sales to clients who make queries through telephone, email or face to face;
  • Organize work flow to meet customer time frame. Process orders, forms, applications and request.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Marketing or any Business related field.

JOB SKILLS AND REQUIREMENTS

  • Interpersonal skills
  • Communication skills
  • Listening skills
  • Problem analysis / solving skills
  • Attention to detail and accuracy
  • Knowledge of product
  • Time management skills
  • Adaptability, initiative and stress tolerance

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK

EXPERIENCE

  • At least 1-year relevant work experience 

Send mail to recruitment@apollo.co.ke

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