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JOB DESCRIPTION
This role is responsible for delivering exceptional service to clients by handling all service queries received via walk in clients, email and telephone
CUSTOMER EXPERIENCE OFFICER
- Company:Apollo Group
- Location: Head Office
- Employment Type:Permanent
- Job Id:oW2BeOaOmg
- Date added:09-Jun-2022
- Deadline:20-Jun-2022
KEY PRIMARY RESPONSIBILITIES
- Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;
- Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;
- Assisting in sales to clients who make queries through telephone, email or face to face;
- Organize work flow to meet customer time frame. Process orders, forms, applications and request.
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in Marketing or any Business related field.
JOB SKILLS AND REQUIREMENTS
- Interpersonal skills
- Communication skills
- Listening skills
- Problem analysis / solving skills
- Attention to detail and accuracy
- Knowledge of product
- Time management skills
- Adaptability, initiative and stress tolerance
PROFESSIONAL QUALIFICATIONS
- ACII/AIIK
EXPERIENCE
- At least 1-year relevant work experience
Send mail to recruitment@apollo.co.ke
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