Mercy Corps – Monitoring and Evaluation Officer.

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Job Details


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps began working in Kenya in 2008 and has to date built a robust and diverse portfolio of programs aimed at sustainably improving the lives and livelihoods of Kenyans affected by poverty, resource scarcity and conflict. To do this, we deliver integrated programming to strengthen resilience, market and governance systems, address the root causes of conflict, and equip vulnerable populations- in particular youth, women, adolescents and marginalized social groups- with the skills, opportunities and resources they need to be healthy, productive, and drive the development of their communities. Mercy Corps empowers people to recover from crisis, build better lives and transform their communities for good. We work closely with the private sector, civil society and governance structures at local and national levels to facilitate change and ensure that opportunities are inclusive of all Kenyans.

Programme / Department Summary

Mercy Corps is implementing a multi-year conflict prevention and stability programme funded by the UK Foreign and Commonwealth Office through the Conflict, Stability and Security Fund (CSSF). This programme, known as Collective Resilience Against Extremism (CREATE) engages local and national government, local civil society organizations and communities to mitigate conflict and instability in East Africa through support to policy initiatives, community engagement, and support to national civil society organizations in order to prevent the recruitment of vulnerable individuals by violent extremist organisations. The programme works through strategies adapted to the local context and opportunities to advance research, legislation and field implementation of programme activities.

The Position Summary

Reporting to the Monitoring, Evaluation and Learning Manager, this position is a key role on Mercy Corps’ Program quality assurance, accountability, documentation and learning team. The Monitoring and Evaluation (M&E) Officer will support the programme in planning and execution of monitoring and evaluation activities, ensuring quality in accordance with accepted standards, providing essential feedback for learning, accountability and decision making, as well as conducting programme assessments. S/he will be responsible for reviewing of necessary tools that feed into the needs of Mercy Corps and donor reporting requirements.

The Position Summary


  • Support review and implementation of monitoring and evaluation tools.
  • Support inputs into program review documents.


  • Validating and verifying core indicators against the different sources of information.
  • Review, validation, and analysis of incoming results data from grantees;
  • Visit sites and partners to collect supplementary data, stories and conduct qualitative research both independently and in teams.
  • Maintaining database of results and related results tracking tools.
  • Work with the Deputy Team Leader, Program Manager, Monitoring Evaluation and Learning Manager, Program Officers and other staff to ensure that activities are implemented on plan and progress towards targets is not compromised.


  • Conduct periodic programme assessments, including training of enumerators and overseeing data collection.
  • Support conduct outcome mapping and outcome harvesting processes.
  • Support conduct of programme evaluations and surveys.
  • Support data analysis pertaining to assessments, evaluations and surveys.


  • Regularly document and share all learnings from program implementation.
  • Maintain an up-to-date database that reflects progress and program indicators.


  • Build the capacity of grantees to develop and maintain an excellent M&E system;
  • Facilitate grantees in periodic reflection and analysis of project monitoring information that feeds into CREATE’s programming and learning.
  • Support timely production of monthly, quarterly and annual donor reports based on agreed performance indicator.


  • Maintain an active advisory role with the program team to help guide them towards robust and relevant data collection.
  • Support implementation of programme interventions, providing advice and feedback for quality results at any point.
  • Maintain strong working relationships with partners to enable robust results collection and feedback loop for programme learning and adaptation.
  • Conduct himself/herself both professionally and personally in such a manner as to credit Mercy Corps and to not jeopardize its mission.
  • Perform any other duties as assigned by his/her supervisor or representatives

Support Mercy Corps Community Accountability Reporting Mechanism (CARM) Officer and CREATE’s Programme Manager in delivery of CARM by:

  • Ensuring there is adequate visibility of CARM various channels in the program intervention areas.
  • Conducting partner sensitisations on available feedback channels to community members and marginalized groups.
  • Documenting and sharing with CARM Officer all in-person feedback received.
  • Maintain a relationship with partners designated CARM focal points to ensure effective coordination on CARM related matters.
  • Reporting identified gaps in the program’s CARM to the CARM officer and the program manager.

Supervisory Responsibility



Reports Directly To: Monitoring and Evaluation and Learning Manager

Works Directly With: Monitoring and Evaluation and Learning Manager, Program Manager, Program Officers and partner organizations.

Minimum Qualification & Transferable Skills

  • Must hold at least a bachelor’s degree in social science, Statistics, or relevant field.
  • At least 5 years of program monitoring and evaluation experience.
  • Should understand concepts and demonstrate skills in monitoring and evaluation, project cycle, results chain and frameworks, participatory monitoring.
  • Should be able to implement assessments and surveys.
  • Must have good writing and analytical skills.
  • Should have knowledge of quantitative and qualitative data collection, reporting techniques. S/he should understand and be able to apply basic measures of central tendency and spread.
  • In addition to Microsoft Excel, the incumbent should demonstrate fluency in use of at least one data statistical analysis software such as, SPSS, and STATA, and data collection software such as ODK
  • Must be fluent both spoken and written English and Kiswahili.

Success Factors

A successful Monitoring and Evaluation Officer will have the ability and curiosity to work comfortably and effectively. S/he will be an excellent communicator, have a strong sense of humor, multi-tasker, with the ability to work in difficult and often stressful environments.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.


Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted. 

Mercy Corps does not charge any fees at any stage of the recruitment process.




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