Family Bank Ltd – Bancassurance Officer.

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About the job


Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.


Job Purpose: responsible for acquisition of insurance business within the assigned region/branch with the overall objective of growing the overall bank`s profitability through Non funded income generated from Insurance sales commission income

Key Responsibilities:

  • Acts as the contact and relationship officer between the branch staff and Bancassurance department in the head office
  • Provide administrative support for queries related to Bancassurance.
  • Liaise with different departments within the bank on various queries related to insurance.
  • Ensure that payments for all Renewal business is received.
  • Reconciliation of premiums received.
  • Work closely with other bank departments to increase service delivery to our customers.
  • Update the system with sales/revenue from various branches.
  • Placing covers upon receipt of all documents.
  • Attending to customers and redirecting them to the right person for further assistance
  • Act as a front office officer/customer care officer.
  • Delivering covers to customers upon their request.
  • Any other duties that may be assigned to you.
  • Renewal of policies.
  • Selling of all insurance products.
  • Sending daily, weekly, monthly and quarterly reports.
  • Calling renewal clients on a daily basis.
  • Sending renewal reminders to customers.
  • Managing and ensuring full compliance to Family Bank’s Policies and Procedures.
  • Role Models for the Brand and Corporate Values of the Bank in the internal and external market environment
  • Checking and verifying the accuracy, completeness of the documents against checklists provided according to product lines; KYC/AML compliance requirements.
  • Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:


  • A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
  • Professional qualification in any Insurance related field will also be an added advantage
  • Certificate of Proficiency(COP)
  • At least two years active working experience in direct sales in a bancassurance environment or Insurance industry.
  • Exposure to Bancassurance processes and procedures will be an added advantage.

Key Competencies and Attributes:

  • Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business
  • Full understanding of all products, sound knowledge of the bank processes and procedures
  • Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
  • Proven ability to develop and maintain effective work relationships with internal and external partners.
  • Team working skills with ability to deliver and exceed targets
  • Excellent business development and Client relationship Management skills.
  • Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
  • Practical understanding of the relevant regulatory environment

ALL applicants MUST apply online to the email;; closing date is 27th June 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer”




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