Job Purpose:

• Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
• Assists in ensuring database integrity, stability, and system availability
• Assists in maintaining database backup and recovery infrastructure
• Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

Key responsibilities

• Assists in maintaining database backup and recovery infrastructure
• Making requested changes, updates, and modifications to database structures and data
• Addressing data quality issues with users and management
• Developing database objects and structures for data storage, retrieval, and reporting according to specifications
• Implementing and testing database design and functionality and tuning for performance
• Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
• Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests for action within agreed timeframes.
• Define service level agreements (SLAs) both internally and with our customers.
• Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
• Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
• Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
• Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
• Provide recommendations based on analysis of trending information.
• Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience, and qualifications required

1. Degree in Science/Engineering/Computer Science
2. Oracle Certified Database Administrator
3. Microsoft Certified Database Administrator
4. ITIL intermediate
5. In-depth understanding of Microsoft Azure cloud
6. Knowledge of kubernetes
7. Knowledge in NoSql database 
8. Minimum of 2 – 4 years experience in a 24×7 service provider environment

Leadership category responsibility framework (Core Competencies)

Individual Contributors in Britam need to:

1. Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
2. Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
3. Ensure that department priorities are adhered to and effectively communicated;
4. Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
5. Embody a high-performance, proactive culture;
6. Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
7. Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
8. Effectively set and monitor priorities and objectives for more junior staff;
9. Understand and communicate objectives in relation to the larger organizational impact;
10. Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
11. Appropriately model the company values while setting the pace and energy for delivering;
12. Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
13. Provide access to accurate and consistent information and services across all channels;
14. Ensure a seamless experience for clients;
15. Improve service delivery for clients;
16. Engage in continuous brand building to become the trusted partners to clients.

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Unposting Date: 01-07-2022