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Energy & Petroleum Regulatory Authority (EPRA) – Manager, Consumer Protection.

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MANAGER, CONSUMER PROTECTION (1 POSITION) – EPRA JOB GRADE 4

(PERMANENT & PENSIONABLE)

REF: VA/18/6/2022

Duties and Responsibilities

  1. Prepare the customer service charter;
  2. Development of strategic policy for consumer engagement;
  3. Maintain an effective communication and creation of awareness of EPRA services to the stakeholders;
  4. Prepare drafts on procedures, for dissemination of information to consumers;
  5. Conduct customer satisfaction surveys;
  6. Handle related customer queries and complaints;
  7. Conduct consumer awareness campaigns;
  8. Implement customer survey report recommendations;
  9. Support in monitoring and evaluation of effectiveness of customer engagement initiatives;
  10. Preparation of departmental budgets;
  11. Developing departmental performance targets;
  12. Preparing departmental procurement plans;
  13. Preparing departmental work plans; and
  14. Ensuring adherence to the quality management systems.

Qualifications

  1. At least eight (8) years relevant work experience, three (3) of which must be at supervisory level
  2. A Bachelor’s Degree in Engineering, Law, Criminology, Economics, Education, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution.
  3. A Master’s degree in engineering, Law, Criminology, Economics, Education, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution.
  4. Membership with a professional body, in good standing, where applicable
  5. Certificate in Management course lasting not less than four (4) weeks from a recognized institution;
  6. A certificate course in management lasting not less than four (4) weeks from a recognized institution;
  7. Proficiency in Computer applications skills;
  8. Demonstrated results in work performance; and
  9. Fulfilled the requirements of Chapter Six of the Constitution.

APPLICATION REQUIREMENTS

Mandatory Requirements for all Positions

Applicants MUST provide the following documents on application:

  1. A Signed application letter;
  2. A detailed Curriculum Vitae indicating their current and previous employers, positions held, current and expected salary, level of education and names of at least three professional referees, two of which must be working in the current organization;
  3. Copies of academic and professional certificates;
  4. Copy of Birth Certificate; and
  5. Copy of National Identification Card.

Interested and qualified individuals are required to submit their applications through email Recruitment22@epra.go.ke not later than 5.00 p.m. on 31st July 2022, addressed to the undersigned:

The Director General,

Energy & Petroleum Regulatory Authority (EPRA),

P.O Box 42681 – 00100,

Nairobi.

EPRA is an equal opportunity employer. Youth, female candidates, Persons with Disability (PWD) and marginalized are strongly encouraged to apply.

ONLY   SHORTLISTED CANDIDATES WILL BE CONTACTED.

Shortlisted candidates will be required to avail original and copy of application letter, Curriculum Vitae; certified copies of the relevant academic and professional certificates; national identity card; birth certificate and valid clearance certificates from KRA; HELB; EACC; Credit Reference Bureau and Kenya Police as per chapter six of the Constitution during the interview.

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