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Africa AI – Quality Analyst.

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We are a fast growing startup building Africa’s largest impact data labeling workforce by empowering underserved communities to join the digital economy and break the cycle of poverty.

We’re hiring a Quality Analyst to join our growing team! Our ideal candidate has incredible attention to detail and can wear multiple hats. You will play a critical role in helping our delivery team ace pilots and get new business.

Responsibilities:

  • Analyze taskers’ work output against guidelines/standards and providing feedback
  • Coaching taskers and helping them improve on their weaknesses
  • Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching
  • Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders
  • Collaborating with Operations to ensure that best standards are revised and updated where need be
  • Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings
  • Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews

Requirements:

  • Great attention to detail 
  • Excellent communication and feedback skills
  • Planning and organization skills
  • Strong interpersonal skills
  • Reporting and analysis skills
  • Conflict prevention and resolution skills

Department Delivery Locations Nairobi, Remote – Mexico

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Click Here to Apply

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