First Assurance – Assistant Manager – General Insurance – Motor Section.

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Claims Department is searching for a qualified professional to take up the post of an Assistant Manager – General Insurance – Motor Section.

Job Summary

The candidate will be required to support the Head of Claims by providing operational support in the Claims Department processes. To process motor insurance claims in a fast, fair, and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained.

Key Tasks:

  • Appoint and manage performance of service providers
  • Process motor claims and ensure that claims are paid within the set TATs
  • Resolving customers complaints and disputes swiftly and fairly to guarantee customer satisfaction.
  • Approve claims settlement within agreed limits (signing authority)
  • Preparing and presenting accurate and timely management reports.
  • Examining loss assessment reports and recommending settlement or repudiation
  • Assist and manage queries escalated by staff, brokers, clients or service providers to ensure timeous resolution.
  • Liaise and visit brokers to build relationships
  • Ensure that all the cost containment strategies in motor claims section are adhered to.
  • Collaborate with underwriting department on areas or actions that may minimize loss es or risk improvement recommendations
  • Escalate poor performing accounts to Head of claims for management
  • Preparing claim payment vouchers for clients and service providers & credit notes
  • Review claims reserves as per the set guidelines
  • Attending to walk in clients and via telephone
  • Manage performance of the direct reports

Job Requirements

  • Bachelor’s degree- In a relevant field, preferably Insurance and Risk Management
  • At least 8 years’ experience in general insurance claims with at least five years at supervisory level
  • Proven track record of Claims management.
  • Have thorough understanding of insurance, claims management, regulatory compliance, and demonstrable commercial acumen

Required professional qualifications

  • ACII/ IIK qualification

Application: Visit the Absa career website to apply ( https://www.absa.africa/absaafrica/careers/), applications should be received no later than 14th July 2022. Only short-listed candidates will be contacted.



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