First Assurance – Assistant Manager – General Insurance – Motor Section.

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Claims Department is searching for a qualified professional to take up the post of an Assistant Manager – General Insurance – Motor Section.

Job Summary

The candidate will be required to support the Head of Claims by providing operational support in the Claims Department processes. To process motor insurance claims in a fast, fair, and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained.

Key Tasks:

• Appoint and manage performance of service providers
• Process motor claims and ensure that claims are paid within the set TATs
• Resolving customers complaints and disputes swiftly and fairly to guarantee customer satisfaction.
• Approve claims settlement within agreed limits (signing authority)
• Preparing and presenting accurate and timely management reports.
• Examining loss assessment reports and recommending settlement or repudiation
• Assist and manage queries escalated by staff, brokers, clients or service providers to ensure timeous resolution.
• Liaise and visit brokers to build relationships
• Ensure that all the cost containment strategies in motor claims section are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize loss es or risk improvement recommendations
• Escalate poor performing accounts to Head of claims for management
• Preparing claim payment vouchers for clients and service providers & credit notes
• Review claims reserves as per the set guidelines
• Attending to walk in clients and via telephone
• Manage performance of the direct reports

Job Requirements

• Bachelor’s degree- In a relevant field, preferably Insurance and Risk Management
• At least 8 years’ experience in general insurance claims with at least five years at supervisory level
• Proven track record of Claims management.
• Have thorough understanding of insurance, claims management, regulatory compliance, and demonstrable commercial acumen

Required professional qualifications

• ACII/ IIK qualification

Application: Visit the Absa career website to apply ( https://www.absa.africa/absaafrica/careers/), applications should be received no later than 14th July 2022. Only short-listed candidates will be contacted.

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