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Overall Purpose / Function
The Change Lead will be a key bridge between and coordinator of HR, BTO, Marketing, CX and the Project Teams to ensure that planned / proposed changes (brought about projects and similar initiatives) are effectively communicated and coordinated among all implicated Stakeholders. Leading a well-constituted team, his / her efforts will cut across all change initiatives within the Strategic Change Portfolio (i.e. Book of Work) ensuring engagements, communication, reorientation, and training to achieve the following: • Awareness and buy-in • Alignment and orientation • Requisite skills and know-howQualifications
• Develop and apply a high-level Change Management Strategy based on the Group’s strategic initiatives, and in accordance with best practices. • Working with HR, Business Transformation, Marketing and CX, develop, implement and effect a suitable Framework (and related Policies) for tackling project-related Change Management in a consistent, effective and timeous matter. This should ensure that stakeholder groups are duly engaged, informed, motivated, trained etc. • Work with Portfolio and Program Managers to develop and execute a Change Management Roadmap that supports and aligns with all projects to facilitate ownership, embedment, and the required “soft landing” among stakeholders. • Frequently engage and align Directors at appropriate and opportune times to ensure continued relevance and buy-in. • Periodically review the Change Management Roadmap against the Projects Portfolio to ensure continued relevance. • Report on progress and effectiveness of Change Management and re-orientation efforts, including results from surveys, stakeholder feedback etc.
Person Profile / Specification
• Strong and experienced People Leader (preferably with HR / Business Partnering, Communications or Change Manager profile) with a proven track-record of cross-domain strategy delivery orchestration or culture change leadership • Minimum of 10 years relevant experience, with demonstrable track-record of interaction with or engagement of Senior Leaders • Solid appreciation of Business Models and Customer Value Propositions • Excellent communication and interpersonal skills • Experience of supporting / coordinating large Program Portfolios or Strategic initiatives • Prior experience within the Financial Services, Telecoms, Big Tech, FinTech or FMCG sectors would be a clear advantage • Minimum of a first degree in people-related or arts subjects and/or a globally-recognised change delivery management certification (e.g., PMP, PrInCE2, Agile etc) are highly desirable
Jul 27, 2022