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World Health Organization (WHO) – ICT Officer.

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ICT Officer – (2206424)

Grade: NO-B

Contractual Arrangement: Fixed-term appointment

Contract Duration (Years, Months, Days): Two Years

Primary Location: Kenya-Nairobi

Organization: AF/EPR Emergency Preparedness and Response

Schedule: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 

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OBJECTIVES OF THE PROGRAMME

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

The role of the ICT Officer is to provide technical expertise, tools, methods and means to meet the specific communication needs of the WHO Hub.

PURPOSE OF THE POSITION

In the context of the WHO Health Emergencies Preparedness and Response (EPR), at the country/hub level, the ICT Officer will conduct and support the set up and management of the Hub services, in full compliance with WHO rules and the associated Standard Operating Procedures (SOPs).

DESCRIPTION OF DUTIES

Within the Hub, the ICT Officer will report to the Operations Support and Logistics Officer (1st level supervisor) while under the overall guidance of the Regional Operations and Logistics Support Lead, who will also be the 2nd level supervisor.

The incumbent provides user support for computing facilities, office automation, telecommunication hardware and software, including the adaptation and implementation of Information Communication Technology ICT-related guidelines and protocols for Assignment requires contacts with counterparts at HQ, Regional and Country Offices to ensure effective flow of technical information, including applications such as teleconferences, troubleshooting, GPN, LAN, etc.

Within the framework of the delegated authority, the incumbent is assigned all or part of the following duties which are performed according to the needs and agenda:

  • Implement ICT protocols and guidelines issued by the Regional Office and HQ. Develop budget forecast, procurement planm and data exchange strategy.
  • Develop ICT infrastructure and, as necessary, adapt and/or develop ICT related guidelines, protocols and SOPs for use in the field office.
  • Install, configure, adapt and maintain ICT applications (hardware and software), including office automation, local area network, workstations, printers, server, antivirus, etc.
  • Provide effective front-line technical support for the procurement, commissioning, installation, and maintenance of HF/VHF equipment (e.g. VHF handheld radio sets, HF/VHF equipment in vehicles), VSAT system, GPN system (Global Private Network), high uptime connectivity, and efficient access to e-Mail, Internet and Intranet.
  • Provide technical support to facilitate the establishment and maintenance of EOC and/or SHOC Room at Regional Hub, including technical set up of efficient audio and video conferences system.
  • Proactively collaborate with the technical staff at the Hub level, ensuring and promoting information system in the areas of ICT procurement, staff support, troubleshooting, etc.
  • Ensure continuity of information flow on ICT technical challenges with Regional, Country and field offices.
  • Performs any other related incident-specific duties, as required by the functional supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: A first university degree in Computer Science, Information Communication Technology or closely related field relevant to the position.

Desirable: An advanced level university degree or professional qualification in ICT or Administrative field from an accredited/ recognized institute.

Experience

Essential:  At least two (2) years’ related experience and exposure, in managing ICT operations.

Desirable: Related experience with WHO, the UN system, health cluster partners, recognized humanitarian organizations or international nongovernmental organization work.

Skills

  • Excellent organizational and managerial skills with the ability to multitask, deliver results in
  • time critical scenarios, identify and solve problems.
  • Demonstrated knowledge and skills in ICT, radios HF & VHF and VSAT network setup.
  • Proven ability to ensure the effective use of resources.
  • Demonstrated ability to work in multicultural, multidisciplinary environment.
  • Proven ability to manage diverse team across different functional areas.
  • Excellent interpersonal skills with ability to negotiate with and convince officials with tact
  • and diplomacy.
  • Ability to write in a clear and concise manner, and to present information to achieve desired
  • results.
  • Knowledge or understanding of WHO mandate and goals in the emergency incident
  • management context.

WHO Competencies

  • Teamwork.
  • Respecting and promoting individual and cultural differences.
  • Communication.
  • Producing results.
  • Knowing and managing yourself.

Use of Language Skills

Essential: Expert knowledge of English.

Desirable: Knowledge of another UN official language would be an asset.

CLICK HERE TO APPLY

Closing Date: Jul 27, 2022, 12:59:00 AM

REMUNERATION

WHO offers staff in the Professional Category an attractive remuneration package, which for the above position includes an annual net base salary starting at 6,418,012 Kenyan Shillings  (subject to mandatory deductions for pension contributions and health insurance, as applicable).

Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.
  • WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • For information on WHO’s operations please visit: http://www.who.int
  • WHO is committed to workforce diversity?
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment).  All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment, and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background
  • verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/? Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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