Family Bank Ltd – Acquiring Officer.

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About the job


Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position?

Reporting: Administratively to the Branch Manager and functionally to the team Leader Acquiring Business.

Job Purpose:

The incumbent will be responsible for ensuring the best acquiring techniques within the alternative business channels service across the bank.

Key Responsibilities:

  • Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability in their region.
  • Prospecting new accounts and manages a portfolio of Accounts (Key Merchants).
  • New merchant acquisitions and developing merchant relationships.
  • Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
  • Ensure proper systems are in place to effectively manage AML/CFT risks at your level.
  • Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.
  • Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business.
  • Capitalized on the bank’s solutions and cross-sell and, to corporate and cards marketing’s clients.
  • Problems resolution, including escalation of issues to the correct department.
  • Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
  • Tracking on Outstanding Payments of Merchant Accounts.
  • Able to analyze data extracted for MIS reports, business reviews and market analysis purposes.
  • Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high risk merchants.
  • Invoicing of services rendered and identifies inactive accounts for culling.

· Any other official duties that may be assigned to you from time to time by Management.

The Person:

The ideal candidate must possess the following:


  • University degree in Business related field.
  • A minimum of 2-3 years skilled experience in Acquiring Business.
  • Exposure to Acquiring processes and procedures is a MUST.
  • Proven ability to drive the sales process from plan to close through cross-functional teams.
  • Experience in building strong relationship in card payments.
  • Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes


  • Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
  • Excellent people management skills, team motivation and leadership competence.
  • Candidate should be able to work regionally.
  • Demonstrate the capability to build and maintains strong relationships.
  • Good negotiation skills.
  • Good listening skills.
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Upholds high standard of Professionalism, integrity and respect for others.

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.




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