Family Bank Ltd – Unit Lead Digital Financial Services.

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About the job


Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position?

Reporting to: Head of Sales, Digital Business

Job Purpose:

Overseeing all activities within the Digital Relationship Officers (DROs), deciding how to approach tasks and develop a plan to accomplish them, distributing information to DROs and stakeholders, keeping track of and structuring various tasks as well as determining the goals that DROs will work towards.

Key Responsibilities:

  • Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
  • Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
  • Work with internal marketing staff to determine the most effective campaigns for a geographic area.
  • Map and provide timely route plans in conjunction with Head of sales and Branch Managers.
  • Pick training needs from staff in your region to ensure standardized product training.
  • Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
  • Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage and highlighting and new products or services.
  • To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
  • To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
  • Provide timely reports to Head of Sales for the region on performance.
  • Work with Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
  • Drive uptake of DFS products in the Branch as per agreed KPI’s.
  • Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
  • Ensure that 95% of transactions are migrated to channels.
  • Other official duties and responsibilities as allocated by management.

The Person:

The ideal candidate must possess the following:


  • University degree in Business related field.
  • An MBA or Masters in Business related courses is an added advantage.
  • A minimum of 2-3 years skilled experience in Digital Financial payments.
  • Exposure to Digital channels processes and procedures is a MUST.
  • Proven ability to drive the sales process from plan to close through cross-functional teams.
  • Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
  • Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes:

  • Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
  • Excellent people management skills, team motivation and leadership competence.
  • Candidate should be able to work regionally.
  • Demonstrate the capability to build and maintains strong relationships.
  • Good negotiation skills.
  • Good listening skills.
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Upholds high standard of Professionalism, integrity and respect for others.

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.




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