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World Vision Kenya – Guest Relations Officer.

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With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Guests relations and coordination 80%

  • Promote strategic and cordial communication and relationships with approved visitors in relation to itinerary, travel requirements, bookings
  • Ensure there is an approved protocol for visitor management and is communicated across all relevant departments.
  • Handle issues regarding issuance of Visa invitation letters to all international visitors in collaboration with government protocol department
  • Coordinate implementation of visitor management protocol from -pre-arrival information, briefing to visit conclusion
  • Coordinate with hosting departments to ensure harmonized communication to ensure successful visits.
  • Coordinate with security department and child safeguarding for briefings, support and adherence to the same
  • Develop itineraries, task schedules and master calendar for all key activities to be carried out by WV Kenya visitors.
  • Ensure timely, courteous and accurate response to enquiries from guests.
  • Plan, manage and coordinate logistical needs for all approved visitors in conjunction with administration and WV Kenya hosts.
  • Ensure timely airport pick up and accommodation for approved guests as per schedule.
  • Compile and update welcome information package for guests annually.
  • Ensure feedback by guests are received, filed and used to improve guest relations experience and support.
  • Ensure all guests comply with WV Kenya guest relation’s guidelines, policies and procedures.
  • Ensure all WV guests sign an acknowledgement that they know, understand and will follow World Vision Kenya’s Safeguarding Policy and keep signed agreements on file.
  • Coordinate with administration for visitor vehicle facilitation and where necessary facilitate the visitors directly

End results expected

  • Healthy relationship with World Vision built and retained for the improved well-being of children.
  • Visitor purpose and satisfaction achieved to meet ministry priorities and mutual transformation to achieve child well-being.
  • WV Kenya’s reputation is maintained protected and enhanced.
  • Effective, efficient compliant coordination of visits as planned
  • Compliance with WV Kenya visitor standards achieved

Reporting and visit Experience Improvement 15%

  • Ensure that feedback from guests is received, filed and used to improve guest relation’s support.
  • Compile monthly reports of anticipated and actual approved visits, and share with SLT for planning purposes
  • Facilitate and file duly signed protocol documents (eg. Child and Adult Safeguarding protocols, Security Acknowledgment, Evidence of Informed Consent for photos and videos and Trip Evaluation/Satisfaction forms).
  • Work closely with Liaison Officers to ensure effective and efficient maintenance and use of vehicles as per WVK motor vehicle policy
  • Ensure timely submission of approved vehicle report and consolidate monthly fuel receipts to Fleet Manager

End results expected

  • Accurate timely and credible reports
  • Timely follow up on feedback received from guests.
  • Effective and efficient maintenance of Guest Relations and Communications vehicles as per policy
  • All Reports filed

Others

Any other duties as assigned by the Supervisor or his or her designee

Knowledge, Skills and Qualification for the role

  • Bachelor’s degree in Public Relations, Hospitality, Communications, Social Sciences, Community Development or related field from an accredited institution.
  • At least 3 years of experience with non-government organization or busy guest relations/ hospitality office preferred.
  • Excellent communication and public relations skills
  • Demonstrate awareness of Occupational Health & Safety policies and procedures including Basic First Aid training
  • Valid and clean driving license with class A, B, C and E.
  • Three years’ experience in driving class A (Motor omni bus), B, C and E vehicles.
  • Ability to work effectively with guests and colleagues from different viewpoints, cultures and countries
  • Must possess professionalism with impeccable grooming and presentation
  • Excellent organizational skills with a high level of responsibility and commitment
  • Ability to work well under pressure in a fast-paced environment.
  • Willing to work flexible schedule with changing shifts including Weekends and Holidays
  • Must be a committed Christian, able to stand above denominational diversities.
  • Demonstrate awareness of Occupational Health & Safety policies and procedures including Basic First Aid training

World Vision is a child focused organization and upholds the rights and wellbeing of children. Our recruitment and selection procedures include screening and background checking for child abuse related offenses.  World Vision is an equal opportunity employer.

World Vision does not use employment agencies nor does it charge money for recruitment, interviews, or medical checks. More information about vacancies can be found on our official careers page https://worldvision.wd1.myworkdayjobs.com/WorldVisionInternational

CLICK HERE TO APPLY

Applicant Types Accepted:

Local Applicants Only

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