Britam – Database Administrator.

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Database Administrator  (22000032)

Job Purpose:

  1. Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
  2. Assists in ensuring database integrity, stability, and system availability
  3. Assists in maintaining database backup and recovery infrastructure
  4. Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

Key responsibilities

  1. Assists in maintaining database backup and recovery infrastructure
  2. Making requested changes, updates and modifications to database structures and data
  3. Addressing data quality issues with users and management
  4. Developing database objects and structures for data storage, retrieval and reporting according to specifications
  5. Implementing and testing database design and functionality and tuning for performance
  6. Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
  7. Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests action within agreed timeframes.
  8. Define service level agreements (SLAs) both internally and with our customers.
  9. Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
  10. Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
  11. Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
  12. Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
  13. Provide recommendations based on analysis of trending information.
  14. Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Key Performance Measures

  • As described in your Personal Score Card
 Knowledge, experience and qualifications required
  1. Degree in science/Engineering/Computer Science
  2. Oracle Certified Database Administrator
  3. Microsoft Certified Database Administrator
  4. ITIL intermediate
  5. In-depth understanding of Microsoft Azure  cloud
  6. Knowledge of kubernetes
  7. Knowledge in NoSql database 
  8. Minimum of 2 – 4 years’ experience in a 24×7 service provider environment

Leadership category responsibility framework (Core Competencies)

Individual Contributors in Britam need to:

  1. Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost, and team targets;
  2. Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
  3. Ensure that department priorities are adhered to and effectively communicated;
  4. Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
  5. Embody a high-performance, proactive culture;
  6. Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
  7. Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
  8. Effectively set and monitor priorities and objectives for more junior staff;
  9. Understand and communicate objectives in relation to the larger organizational impact;
  10. Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
  11. Appropriately model the company values while setting the pace and energy for delivering;
  12. Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
  13. Provide access to accurate and consistent information and services across all channels;
  14. Ensure a seamless experience for clients;
  15. Improve service delivery for clients;
  16. Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies

  1. Strong technical skill/knowledge spanning enterprise infrastructure, Web-based application hosting, and internet technologies
  2. Knowledge of software, hardware, systems administration, and network technology
  3. Thorough understanding of relational database theory and practice
  4. Effective staff management and leadership skills.
  5. Detail-oriented and process-focused
  6. Self-motivated, self-starter who works well in a fast pace, growth-orientated entrepreneurial environment.


Unposting Date: 05-08-2022




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Human Capital Resources and Solutions.

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