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Equity Bank Limited – Channels Support Specialist- Card.

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Channels Support Specialist- Card – ()

Description

JOB PURPOSE

  • To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
  • To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)

Qualifications

KEY RESPONSIBILITIES

  • Ensure 24/7 availability of Authorization system and any other systems as required by users
  • Root Cause Analysis of incidents
  • Provide second level support for issues raised by system users
  • System administration for a healthy platform to service customer requests
  • Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
  • Performing systems upgrades, updates when they are due and collaboration of vendors
  • Support improvement and delivery of new Card products/services
  • BCP for Card systems
  • Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
  • Management of system resources, application tuning/optimization and performance monitoring
  • Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal (ATM/POS) & business applications.
  • Knowledge of Operational risk management i.e. AML and KYC principles.
  • Agency Banking systems support
  • Vendor negotiation and contract management
  • Project management
  • Adherence to Change management and governance frameworks
  • Support improvement and delivery of new products/services
  • Integration of E-commerce solutions/platforms
  • Support of the EOD processing
  • Review project status, action pending tasks and provide update to stakeholders

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Competence

Required

Required but not Essential

Education

Bachelor’s Degree IT/Computer Science

 

Professional / Qualification

Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7

ITIL

Experience

Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)

 

Skills/Training

Problem-solving, Attention to detail, Communication skills, Organization, Programming, IT Security and Banking

 

Experience

Detail

Minimum No. of Years

Need Type

Experience Area 1 (e.g. IT)

3

 

Experience Area 2 (e.g. DB Administration)

1

CLICK HERE TO APPLY

Closing Date

Aug 11, 2022

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