Marie Stopes Kenya – Microsoft 365 Support Analyst.

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Job Summary

The successful candidate will work within the Technical Solutions Team team, providing support to the growing business adoption of Microsoft 365 technologies. Providing a skilled technical mind, acute troubleshooting skills, as well as crosstraining others so a patientcool approach to daytoday support tasks is required.

Key Responsibilities
Working knowledge of Microsoft 365 platform and supporting technologies. Office 365 and associated Microsoft tools, including MS Teams, OneDrive and SharePoint Online, Windows 10, MS Office suite and the business context in which the tools are used.

Proactively support the global user community in their use and adoption of Microsoft 365.

Continually update and maintain knowledge of the Microsoft 365 platform and emerging Microsoft products and solutions.

Strive for and explore efficiency gains and maximise return on investment opportunities, that technology can offer.
Working to and managing customer expectations and SLAs.

Key Skills
To perform this role, it is essential that you have the following skills:

Microsoft AD and Hybrid identity management and administration

Cloud only, hybrid and unsynced objects

Ad Connect

Microsoft Endpoint Manager

Configuration and troubleshooting

Policying, app packaging and update rings

Microsoft Exchange Online administration

mail flow, rules and connectors

External DNS management, SPF, DMARC and DKIM.

Microsoft SharePoint Online administration


Workflow management

Sites collections, sites and pages management

Concepts of different SharePoint functions (lists, libraries and web parts)

To perform this role, it is desirable that you have the following skills:

Power automate exposure

PowerShell / scripting exposure

Azure administration

Key Experience
To perform this role, it is essential that you have the following experience at the escalation point level:

Microsoft 365 management and administration

Microsoft Exchange Online administration/support

Microsoft SharePoint Online administration/support

Microsoft AAD, AD connect administration/support

Microsoft Endpoint Manager administration/support

How to apply:
Suitable and qualified internal candidates should email one document combining an application letter and CV to
pd@mariestopes.or.ke on or before 11th October 2022. The subject of the email should read Microsoft 365 Support Engineer. Do not attach certificates and testimonials.
Marie Stopes Kenya is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by MSI’s Antifraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults.

Only shortlisted candidates will be contacted.