Role Purpose
As a Customer Solutions Engineer you’ll act as the technology adviser to prospective customers and the wider sales team understanding and converting customers’ requirements into the most effective technical solutions. You will also be responsible for the technical relationship with the customer.
Key Accountabilities & Responsibilities
- Develop and maintain trusting and collaborative customer technical relationships with new prospects and strategic customer.
- Develop a good understanding of your customers business to help ensure they get so much value out of Avanti’s satellite network that they can’t live without it;
- Be a trusted advisor for your customers and an expert on what Avanti offers. Able to confidently discuss and demonstrate the power of the Avanti network;
- Support the sales team through customer requirement gathering, proposal development and customer communications. Alongside this, you’ll be working with the sales team to identify the customers requirements.
- Collaborate with the Solution Architects to perform communications system design, link budgets and feasibility analysis to develop solutions that meet the customer requirements.
Skills & Qualifications
Essential:
- Experience in managing customer technical communications directly including presentation skills
- A Bachelor’s Degree in Electrical or Communications Engineering (or equivalent)
- Knowledge of digital network communications and RF signal theory.
- Willingness and ability to travel up to 30% of the time to meet business needs
- Good knowledge of satellite network architectures and IP networking.
- Good understanding of satellite operations, satellite design & manufacturing, communications operations, link budgeting and the sales process
- Good understanding of the cost drivers of satellite/terrestrial solutions
- Good understanding of communications system architecture, VSAT platform technology, network traffic and sizing models
- Excellent command of the English language, both written and oral.
- Ability and desire to work in a collaborative, solutions-oriented environment
Desirable
- IP Networking Certification
- Experience in 2G/3G/4D mobile technologies
- Experience in 5G mobile technologies
Benefits
- A Competitive Salary, pension scheme, and life assurance & private medical insurance
- A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
- Along with 25 Days Annual Leave (excluding bank holidays) plus an Additional Day on us for your Birthday
- Buy or sell up to 3 holiday days per annum
- Free access to the Employee Assistance Programme
- Plus, a variety of excellent Employee Funded Benefits available to you
To apply and submit CV, click here.
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