Royal Media Group – Customer Service Executive

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Job Description

The job holder will be responsible for ensuring that all customers, consumers, and prospects are treated in a friendly and professional manner. Additionally, they will be tasked with administering product support and resolving queries for customers at all levels.

The Customer Service Executive Position will include the following:-

  • Receiving and resolving official letters, telephone calls, SMS, and walk-in customer queries.
  • Making contact with RMS customers and consumers via email, telephone calls and SMS within the specified turnaround time.
  • Receiving, translating and booking obituaries and announcements from RMS agents in various regions within set deadlines.
  • Preparing daily revenue reports and sending them to the relevant recipients.
  • Resolving any queries arising from the agents and escalating customer queries when need be.
  • Assisting with office operations.

Skills and Personal Attributes:

  • Excellent communication skills.
  • Proficiency in ICT.
  • High levels of integrity.
  • Familiarity with current customer care trends in the market.
  • Strong organizational skills.
  • Pleasant and friendly demeanor.
  • Consistency and reliability in work performance.
  • Responsiveness to customer needs.
  • Fair and objective decision-making.
  • Resilience in handling challenges.
  • Diplomatic conduct at all times.

Academic and Professional Experience:

  • Bachelor’s degree and/or a Diploma in Communication, Marketing, or any other related field from a recognized University.
  • A minimum of 2 years of experience in Marketing or Customer Care.

How to Apply

If you find this a good challenge and you meet the qualifications, please submit your application and resume to recruitment@royalmedia.co.ke. Quote the code REF No. HR-CSE-09-2023. The closing date for applications is Friday, 22nd September, 2023 at 5pm. Please note that only shortlisted candidates will be contacted.