Work as part of an agile team to design and implement new IT features and technologies.
Direct and manage the Production Services Team including ensuring that the bank’s performance tracking and management mechanisms are in effect
Provide second and third level support to all users at branch and Head Office on Digital and Self-Service Channel issues.
Respond to customer inquiries and make every effort to satisfy the caller’s inquiry and maintain a good relationship with the customer.
We are looking for an individual who is passionate about the online space and transforming user experiences with truly innovative digital products.