Handling inquiries received by phone and emails from internal and external stakeholder.
Category: Customer Care
The Job holder will also Supervise, coach & mentor the Customer Service team.
Respond to customer inquiries from all communication channels.
Develop long term value based commercial leadership strategies for the Franchise to maximize total portfolio availability, volume, NSR, profitability & value share across the current and future brand, pack & channel portfolios.
Responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.
Ensure the overall success of Angaza’s customers by serving as their trusted advisor and helping them optimize their use of the Angaza software platform to fit their Pay-As-You-Go operational model.
Angaza’s Customer Success Managers (CSMs) are the face of Angaza for customers and are responsible for orchestrating a superior customer experience.
They seek to hire a Customer Relations Officer to create and nurture long-term relationships with customers.
We’re looking to add customer-oriented, analytical people to our Customer Care team.
The purpose of this role is providing flawless, upscale, professional and high class Service experiences to applicants and agents walking into any of the client branches.