To handle customer queries via Social Media, E-mail and Phone; to educate customers on our products and processes.
Attending promptly to all clients and stakeholders coming to the offices and ensure that they are treated in a welcoming and friendly manner
The ideal candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Providing a focused and friendly service to all customers and prospects when providing quotations and assisting with queries, taking messages where appropriate.
The Customer Service Manager will be responsible for delivering high-quality customer service experience.
Managing multiple incoming telephone lines and providing face to face customer service
The position holder will be responsible for warmly receiving all customers and giving efficient and exceptional service in a timely and professional manner, portraying the perfect image of the company.
Provide tips to customer service admins to help them better understand their roles.
TakaTaka Solutions is looking to recruit a passionate customer service officer to build and nurture long-term relationships with clients, coordinate resolution of any issues that arise to ensure clients are satisfied with our services and hence contribute in increasing our market share.