This position is responsible for growing the business volumes for the unit through executing business development activities and plans, maintaining excellent relationships with doctors, clients and corporate clients.
Category: Customer Care
Responsible for calming down irate clients that cannot be handled at the reception, directing patients and clients to their respective and managing patients queue to ensure no or minimal.
Our Client is a leading Credit Management Firm in Kenya and the larger East African region. They seek to hire a Customer Service Officer to ensure timely collection of outstanding debts as per agreed terms and limits.
In this role, you will be responsible for on-boarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude.
Work in collaboration with the client success and PROMPTS teams to respond to the 500+ questions each day from users via SMS (possibly other channels such as Facebook and Telegram as well) that may need a nursing input.
The Welcome Assistant helps ensure that Welcome activities are organized smoothly, including coordination of pick-up/drop-off of ICRC staff and guests, travel arrangements, visas, permits, official registration and accommodation.
Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
They seek to hire a highly professional and customer service oriented individual to create an excellent customer experience. He should be an ambassador for the brand and the company.
Recording and confirming visitors appointments and maintaining daily record of visitors details.
Make outbound calls to interested farmers to accurately capture their profile in the system, including a detailed registration survey.